Vienna >Beauty > N V Electrolysis-Skin Care Ctr
386 Maple Ave E, Vienna, VA | Directions 2218038.907126 -77.259011
Unprofessional and Irate – Ms. Elaine Pristouris refused to acknowledge an appointment I had scheduled and of which I had confirmation in writing. I purchased this appointment as a promotional deal through "What's the Deal". When I said to her she could either honor my appointment or I would call customer service at "What's the Deal" to complain about her and to request a refund, she became irate. I did have to call customer service and while I was on the phone with them, she yelled at me to leave immediately or she would call the police. I was only on the phone a few moments, long enough to verify that I would be refunded the appointment that Ms. Pristouris fraudulently refused to acknowledge. Whilst I was speaking with customer service, the agent informed that they had numerous other complaints against this merchant as well and they would be happy to refund my purchase. As soon as I received confirmation of my refund, I left. However, Ms. Pristouris stormed after me, called the police despite my having already left her center and followed me into the parking lot where I was in my car. Ms. Pristouris wrongly filed a complaint against me, I assume because she was upset I called customer service to complain about her fraudlence and unprofessionalism. A fraud report is now on file with the Vienna Police department against her and "What's the Deal" can verify the numerous complaints against her.
Her suite is also not clean and in retrospect, I am glad I did not receive a treatment from her as if I had seen her space and its upkeep beforehand, I would never have bought a treatment.
Even to make the appointment that I had confirmation of in writing took a long time, no one would ever answer the phone when I called and so I had to use email to reach her - which she would not respond to for days - but since I did finally manage to get an appointment through email, I have it in writing and yet she still refused to honor my appointment when I arrived. When I told her I would complain to "What's the Deal" about her if she did not honor my purchase, she stated, "Oh you have a coupon. I could care less, they have already paid me."
TERRIBLE SERVICE!! – It's just a small room in a hair salon, that's it. It's not even clinic. She's not professional and so mean. Terrible service, DON'T GO. She has the oldest model IPL laser. There's no cooling option. That's because it's just too painful. She doesn't use numbing cream or cooling gel. Don't even think about it, just stay away.
I do not provide numbing cream. My machines do not require a cooling gel. Numbing creams need to be prescribed by a doctor.
This client tried to get a refund from the internet copmpany she bought a voucher and they refused to give her a refund. She had no basis to get a refund. I did one treatment on this client and she refused to come in to speak so I could properly evaluate the hair removal from her treatment.
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