Wendell Siding Co INC Rlgh

(919) 850-2248 | View Website

5000 Departure Dr, Raleigh, NC | Directions   27616

35.849599 -78.595248

 
Siding Contractors, Gutters & Downspouts, Plastering Contractors  more

More Categories: Insulation Contractors, Roofing Contractors

Glass Work Services: Window Repair

Roofing & Siding Services: Rain Gutters

Building Material Products: Windows

Neighborhoods: Northeast

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Owner verified business
 
 
 

Reviews for Wendell Siding Co INC Rlgh

Doesn't Recommend
1.0
over a year ago

100% Satisfaction - NOT – BBB CASE#: 11055873

Complaint filed by: Chris Farnung Consumer Info

NAME: Chris Farnung









Complaint filed against: Wendell Siding Co., Inc.

Business Info

NAME: Wendell Siding Co., Inc.



BBB MEMBER: YES



CONTACT: Mr. Linwood Johnson



ADDRESS: PO Box 58279

Raleigh, NC 27658-8279



PHONE: 919 850-2248



FAX: 919 365-7887



Complaint status: Inform AB Business of Complaint

Activity

Date Activity Description

01/04/2010 Inform AB Business of Complaint

01/04/2010 Inform Consumer

01/04/2010 AB - Complaint Validated by Operator

01/04/2010 Complaint Received by BBB



Case Description: I contacted Wayne Jackson w/ K Hov homes about defective window molding and he put in contact w/ Wendell siding... I contacted Wayne Jackson w/ K Hov homes about defective window molding and he put in contact w/ Wendell siding and they refused to replace molding.

They sent a rep named Tommy around Dec 1, 2009 and he told me they did not cover the window molding and was supposed to get back w/ me on the manufacturer warranty, but never did. I called WS back around Dec 31, 2009 and spoke w/ GM "Huskie" who yelled me down over the phone b/c I was hard to get up w/ (I work in a ER), I should have known I would have to take care of my home and there was only a 1 year warranty on this product. I asked where this was on his website and he told me it was not on there. I also questioned whether his rep had actually come by and he told that he did "free of charge" (yet his rep never noticed that my shutters were faded as well as the molding issues). He then told me I could call the owner b/c I was really out of luck. The owner Joey King left me several messages despite the fact I left a message at his office that I would only be able to speak w/ him at 1400 and he called me 3 times from 10:15am-10:30am. He also does not give out his cell phone, so he cannot be reached out of the office. He stated in his last message the he would call me back, but I have not heard from him at all, so I can only assume that he does not wish to follow up w/ me at all.

Category: Guarantee or Warranty Issues

Case opened date: 01/04/2010

Case closed date:

Desired Resolution: I am only seeking the replacement of my molding and a clear and substancial warranty like on all their other... I am only seeking the replacement of my molding and a clear and substancial warranty like on all their other products and they need to replace my shutters, which over less than 9 years have faded and they are covered for 30-40 years. I want to be treated like I am a valued customer and homeowner with their product on my house.

over a year ago

The original work done on this home was for K. Hovnanian homes in the early 2000's. The product being complained about is a Fypon window accent. These products come primed from the factory and have a one year warranty on the original coat of paint. What is not explained here is how we went out and replaced the window header on his home, even though this was a manufacturer issue not an installation issue. We did not make the product that was installed on this home. Same with the shutters, if there is a fade issue you have to take it up with the manufacturer who will provide you with new shutters if they see a warrantable issue. I hope that this clarifies Mr. Farnung's complaint about the " Warranty " issue with his home.

 


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