Raleigh >Automotive Sales & Services > Ace Towing&recovery
1533 S Blount St, Raleigh, NC | Directions 2760335.756935 -78.636544
24 HOUR SERVICE ; 24 HOURS A DAY WEEK
This place is the worst...I mean literally the worst. They are rude, unhelpful and tow you even if they are in the wrong. They are mean when you call, I mean the lady literally hung up the phone on me when I was trying to explain to her that it was a mistake. I will be contacting the BBB and filing a report.
We paid to park at Marbles Kids Museum and they towed us anyway. I explained it to them and they didn't care, wouldn't call the lot owner to clear things up, and wouldn't give me any information about who owns the lot. $125 to get my car back and I walked 2 miles in the rain to get it. They should pass a law that the tow can never be more than what the tow company charges to tow that distance and if they tow improperly, the tow company should be fined each time. There needs to be reprocussions for bad tow companies and their practices such as this or someone is going to be pushed too far and do something crazy.
I also had my car towed by Ace Towing and let me say they are a sorry lot in my opinion. I realize they were hired to tow cars from the area of parking lot just next to McDonald's on Capital Blvd, but we did not know this area had been marked as no McDonald's parking. These creeps watched me walk my 84+ year old mother and 3 small grandchildren into McDonald's, then jerked the car out of the parking space. It seems the landlord only wants Kmart or HOPN customers parking there. There were lots of other cars parking there, but I don't know if they towed anyone else that day. (It was a Sunday right after church.) These guys have no idea whether I was going to go to Kmart after going in McDonald's or not. They just took my car which traumatized my mother, myself and scared my grandchildren. I talked to some people and found out that this towing company sits and watches for people who park and go into McDonald's. I was told that it seems they tow mostly people who have children because they know those people are the most desperate to retrieve their vehicles. How much more rotten can you get?
Ruben and his crew are predatory thieves at best and scam artists. They make their living mostly by ripping off honest law-abiding citizens. They make me sick! I plan on getting them plenty of publicity in the near future!
They are predatory towers. The towed my car saying that my tags were expired, when they were in fact up to date. Their sinage also didn't reflect it. I'm having to file a small claims case.
Ruben has always done a fantastic job!. He genuinely loves what he dose for a living and that is what makes this towing company a pleasure to work with.
Good experience with Ace Towing! I was in town for a visit and broke down. I didn't know where to have them tow my car but the driver gave me a great recommendation to a local shop for service.
I had a junk car I wanted to get some money for and I found Ace Towing online. They got to my house about an hour after I called and gave me cash for my junk car. All while providing Grade A Service!
The only place for excellent towing in town. The guys were nice considering the crap they have to put up with! They treated me right and I hope people learn from their mistakes.
The Definition of Predatory Towing – These guys towed my car from an apartment complex during hours in which they were explicitly not allowed to, then when I tried to get my car back they insisted I pay and then when I was unhappy with it the owner got in my face, told me I was wrong and tried to square off with me. Another time I was there and went to move my car about 20 minutes before the time came in which they were allowed to tow and their truck was already riding the around the parking lot looking for cars to tow. My beef with them has nothing to do with them towing cars that are parked illegally, it sucks but it's what they're hired to do. What makes this company god awful is the fact the do not shy away from the fact that they are trying to screw people out of $100 at every opportunity and when they are confronted with their own unethical practices act like complete lowlifes (which I am now convinced they are). Avoid this company like the plague, and if you have to park somewhere in which they have a contract.. good luck, they must be trying to get their own reality show or something..
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Ace Towing&recovery on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.