Raleigh >Automotive Sales & Services > Autobell Car Wash INC
2108 E Millbrook Rd, Raleigh, NC | Directions 2760435.848358 -78.600647
These guys get a bad wrap. I took my car by there the other day when I needed a quick wash and I got what I paid for. You can't expect perfect detailing at the prices they charge. My car was clean outside and in when they were finished. The guy who worked on my car worked hard and I was very satisfied.
Autobell Comedy Club – All the bad reviews listed here are true. If you have nothing better to do (and need a good laugh), go to the AUTOBELL and watch as others get their cars destroyed (WARNING: DO NOT GET YOUR CAR WASHED at AUTOBELL, just watch others). I went there over a year ago and swore I wouldn’t go back. Yesterday I was passing by and thought that maybe they got their act together, but I was wrong. It would have been a very funny story to tell if it weren’t my car that was being destroyed. Video this place and put it on America's Funniest Video’s!
Unlimited card is a great deal! - Keep it Autobell Clean – Unlimited Car Wash card is a great value. Staff are attentive and on point.
Fed up with being "Kid-Handled" – Listen, I live close by the AutoBell on TW Alexander. I went there yesterday... FOR THE LAST TIME!!!
First of all the place has NO mature management. I'm so sick of irresponsible owners leaving me in the hands of in-mature college kids. It's really disagreeing with me overall. I'm getting to the point if I go into a restaurant or place of business and the first face I see greeting me is a pimple faced kid, I walk out. The experience typically does not get any better after that.
Imagine you own a business that generates $1MM per year in revenue. What kind of impression do you give by hiring a kid to be your welcome mat? C'mon folks! If you own a business, get someone who knows how to deal with an issue rather than text on an iPhone.
Sorry for the ramble, I'm just tired of the approach. I go yesterday to this TW Alexander AutoBell and ask the kid what the difference is between the three "Manager Special" signs posted at the entrance. He tells me and I decide to go for the $26.90 special. Next I ask him if they will vacuum the trunk. They do this for FREE at AUTO WASH EXPRESS on Six Forks and Strickland.
He says Trunk vacuum is $1.00 extra. WTF? OK, I pay it. Now again, I don't understand an owner that would leave a $MM operation in the hands of kids in the first place. Kids go with babysitting read more as to what I mean...
This kid concept extends to the idea that an operation leaves the helm to to kids that are responsible for caring for property in excess of $70K. I laugh at myself saying this, as how smart am I for taking my car there in the first place?
So they pull it up and open the doors and start vacuuming. I'm watching BC this kid charged me the extra buck for the trunk. It never even gets opened and they send it through the soapy touch-style brushing. So as it's going thru, I stroll back to the pay station and ask the kid, do they vacuum the trunk after it comes out and he says, no, before it goes in. DING! Wow there you go. Red flag number 1. As it comes out the other end? He tells me no, it was supposed to be done from the start. I just shake my head. So at the end, they jump in with a spray hose and start misting the inside windows down.
It comes out and some kid on the output side of the wash, starts rubbing the outside with 2 rags that were not clean. Used on several previous cars and observed to be thrown in the carts by other detailers. He then proceeds to use those same rags to wipe the inside windows. And didn't even rub the back window. No seats, no dash, no console, no mirrors, just windows. Oh Brother, I keep wanting to have a different experience when I go there, but I guess I just didn't feel like driving the little extra mile to the AUTO WASH EXPRESS on Strickland and Six Forks.
I was supposed to get tire shine, nope. Interior scent (new car) nope. I did make them vacuum the trunk. But folks, THIS IS THE LAST chance I'm giving this hole. I've been to this AutoBell at least 5 times and every time having similar experiences. I decided if I am going to pay $28.00 for this kind of effort, and STILL need to babysit, I am at least going to write about this last time visit and let others know.
I'd rather go some place cheaper, that does a more efficient job. From now on it's going to be AUTO WASH EXPRESS on Strickland and Six Forks.
For around $15.00 I get the wash, the wheels done, the tires, the interior, the dash, the windows, the trunk, the console the scent, the quality, the respect, the maturity, I expect (and I'm pretty sure it's touch-less wash too). I think I'm pretty much done with getting a "paid" experience dealing with kids. So AppleBees and Outback has been crossed off and now AutoBell has been added to the list.
Note: I'm not saying all help (if it happens to be kids under 25) is bad. But I can't argue with experience. Owners, either get a decent training program for your staff of start hiring experience that matters.
Awful car wash at Auto Bell – I went to Auto Bell on Millbrook Rd. They did a terrible job. There was still dirt all over the rear bumper. Gook was leaking from seams. Which I pointed it out, the kid was annoyed. He took a rag and began to wipe it off. The windows were streaked. I paid 29.95. I will never go back to this location. I am forced to give a star.
Paint Damage – Beware !!! Pay Attention !!!!
On several occasions I have noticed that the crew member drying my car cleans remaining brake dust from my wheels and then PROCEEDS TO GRIND THE DUST INTO THE PAINT SURFACE of my car.....using the same rag !!!
Maybe they own a Paint & Body shop too ???
(They don't deserve the one star I'm forced to give !!)
Damage to car – Took my BMW to the Auto Bell on hwy 41 in Kennesaw Ga, with a Clear Windshield when it came out it had hundreds of dings in it. General manager never even looked at it while he was telling me that there is no way it happened there. I would never use them again. $1600.00 to replace.
Falls of Neuse Doesn't Fall Short of Perfect – I just stopped in at the new Autobell location on Falls of Neuse Rd. and have to say that my experience was exceptional! This new location is so clean and the employees are so friendly that I had a smile on my face for hours after leaving their parking lot. I've used a competitor wash in the area before and let's just say that they didn't convey the quality, nor the peace of mind I thought was needed through their appearance. From the moment that i drove on Autobell's lot, the feeling that I received was friendly and efficient. I was in and out in 10-15 and the quality was great! I'll just say that Autobell has earned my patronage for years to come!
If you care about your vehicle ... don't go to AutoBell – I'm reviewing the AutoBell at McCullers Crossroads on 401 South. I don't usually write reviews or anything but I just have to tell somebody how bad their service is. I just wanted to get my car washed. It ended up costing me $25.00 and it actually looked worse than when I brought it in! AutoBell should be forced to take an oath like Doctors have to .... "first of all, do no wrong". What is the problem with this franchise? I think they have a good business model but, man oh man, have they EVER screwed it up. Uncaring
unsavorable employees who could give a flip about the looks of your car. (or truck).
People - I can tell ..... Don't AutoBell.
Worst excuse for a – I've heard the jingle on the radio and you probably have also .... "People can tell ... when you AutoBell"..... Yeah people can tell because your car/truck looks like $#%& when they are done with it.
I went to the AutoBell at McCullers Corners (401 and 10-10) because I was going to sell my truck and I wanted it to look good, and I especially wanted the wheels to look good because they are fancy chrome and the brake dust had dulled them. So I pulled into a parking spot and right-quick a fellow helped me open my door. He said "Can I help you?" I said, "I hope so ... I'm selling my truck and need to get it washed but my main concern is getting the wheels cleaned and shiny like new". He said, "Ok sir, no problem". I said, "How much is it?" He said, "$21.95". I said, "Wow, there's a drive-through across the road, near the Food Lion, for 6 bucks". He says, "But we do a much better job". I thought - ok, I'm trying to sell my truck so maybe it's worth it - so like an idiot I said, "Ok".
I got closer to the truck and saw that nothing - absolutely nothing - had been done to the wheels. I said, "I told the guy I wanted the wheels cleaned more than anything else!" This guy says, "Let me see". He wipes at them a second with a dry rag and says, "it won't come off". I was getting a little hot under the collar and I said, "I just paid 22 bucks for nothing!" and he said, (listen closely folks 'cause you will hear it often from AutoBell trained employees) ... he says (and I quote) "Well I'm sorry you're not satisfied with the service you contracted for ..... " I said, "I contracted to have my wheels cleaned!" .... and he said the exact same thing AGAIN. Like a friggin android! He handed me my keys and moved on to the next vehicle. I stood there for a few seconds, shook the cobwebs outta my head, and layed down a patch of rubber they are still trying to scrape up. ( note: I went home and got those wheels to shine like mirros with just a little Meguiers and elbow grease).
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