Raleigh >Special Trade Contractors > Thad's Carpet One Floor & Home
5110 Atlantic Ave, Raleigh, NC | Directions 2761635.854026 -78.598705
Mon - Fri 10am- 7pm; Sat 10am- 5pm
Best selection around – Having shopped most flooring stores in the area, I can say that they have the best in store selection in the Triangle. The staff is very professional and friendly. Prices are not bad either.
We had an initial disagreement on pricing, but management ultimately decided to honor our request despite disagreeing with our rational.
Not as great as we'd hoped... – Earlier this year, we went to Thad's for our business flooring. We chose Thad's because they've been around for a while, and we thought they had a good reputation. Not only were we misinformed by our salesperson regarding options for our flooring (we were told the most expensive option was our ONLY option, which we later found out wasn't true from another source) but we also had issues when our retail space was measured incorrectly for the square footage of flooring needed. Once we realized what had happened, and pointed out that we'd been overcharged for materials and labor (by about 900 square feet too much), we were told that it was normal practice to over-estimate floor space in order to have enough materials. We have had flooring installed before, and we realize this, but NEVER have we encountered a 900 sf. overage ... which translated to about $1,000 in excess charges. Our salesperson was rude, confrontational and belligerent with us, making threats about lawsuits, yelling on the phone, etc. In Thad's defense, we should have spoken to the owner at this point to perhaps reach some resolution, but we were so exasperated and frustrated by the two people we were working with, it didn't even occur to us that SOMEONE at Thad's might be willing to help us with the situation. We were so disappointed with our experience with Thad's Carpet One ... we will not be recommending them to anyone we know.
We don't conduct business as explained. The customer can call anytime for a remeasure to prove the actual material layed. If the error is our fault he or she will be refunded. There is a definite misunderstanding.
Editorial Review by Citysearch Editors – Flooring chain provides low prices and a wide selection of flooring including carpet, vinyl, laminate, ceramic, hardwood and area rugs.
We also provide a dustless hardwood refinishing service and make the best custom are rugs in our area. Pictures of some of the custom area rugs are available.
We ship anywhere.
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