615 Reynoldsburg New Albany Rd, Blacklick, OH | Directions 4300439.995748 -82.810739
Tue-Thu: 10am-8pm, Fri-Sat: 10am-6pm
Neighborhoods: East Columbus, East Broad
Open door salon and day spa – Horrrrrrrrrible...unless you use a flobee for your haircuts and paint by numbers for your color you should AVOID at all costs...
I had gone to this salon as a customer of one of the massage therapists only until this past Friday 5-15-11. I was looking for a relaxing day of having someone else do the work that I normally do for my hair. Now background I did go to school and have done hair for 10 years howeever it's for hobby now. I have worked in high end salons and therefore have high expectations. On top of being 30 mins late to start my hair the stylist that asked if I had an appointment apparently forgot to tell the girl doing my hair that I was sitting up front..I was already calling to see if I could get into Kenneth's which is where I should have gone.
Short story- I looked at the end of the 1.5 hours like I had stuck my finger in a socket and that I had some rare spotted hair disease. I have had bad hair days so I gave the girl the benefit of the doubt and calmly left before I went ballistic.
walking in to my house my mother looked at me and said "you didn't pay for that did you" ummm that was the second reaction in the 15 mins it took me to get home and I hadn't really checked it yet.
Saturday I called immediately to tell them how it was two inches shorter all over and one inch shorter on the right side with spots Lindsay who works there said no problem we will get you your money back...NOw Krista who works as the manager called me on Sunday...she stated she didn't know about it but that I should know from working in a salon that they don't give money back that they could fix it...uh you shredded my head and I am gonna let you touch my hair again UH no! Still waiting for the owner Shelly to call me back.
And incase you think that I am just ranting I went to the Supply warehouse to get products to fix my hair and the lady who works there who knows the owner was shocked that I had been in the salon and that I looked the way I did.
Nope not crazy but if I won't be getting my money back I will be ranting all the live long day...if only I could attach the picts...
So to those who think that it's a great place to go...maybe stop using boxed color and try a real salon.
and I own this review
NIGHTMARE! – I normally do not write reviews but I thought I would save anyone in the future from visiting this salon. Worst massage ever!!! My one hour massage ended up only amounting to 35 minutes and I don't think this girl was even licensed! All she did was rub my skin and smack her gum in my ear the whole time. Horrible and unprofessional staff! No wonder they have 100 signs in the windows advertising services because nobody is going to walk in on their own!
Exceptional!! – I have been purchasing GROUPON COUPONS to different Spa's in search of a new place where I can have my needs and wants met without breaking the bank. My first visit to Open Door I took advantage of Hair and Waxing services, the stylist spent time with me as a first timer to figure out just what I wanted and she nailed it!!! GREAT JOB!! Moved right on into a private room where I recieved my facial waxing (in the past I have always been in the stylist chair for my facial waxing and was more comfortable behind closed doors), the Esthetician was very professional and super friendly! 2 thumbs up with the waxing as well! As I was leaving, ran into friends sharing a birthday together who were in for spa services, they both raved about the place. For some of us these days, we need to cut back on things, due to the professionalism, convenience, value and atmosphere of Open Door, I am able to continue enjoying my wants along with my needs! I am anxious to try a few more services!
Love it, Love it, Love it! – On a scale of 1-10, I rate this place A MILLION!!!!!!
Need I say more?
EXCELLENT SERVICES! – I can't say enough about the friendly staff and professional services! My first experience was a Massage that had to be the BEST I have ever had! The impression of the atmosphere along with the staff is why I returned for further Spa and Hair services. Now they can't get rid of me! I have referred several friends into the salon and have yet to hear any negative comments! The staff takes great care of me and will continue using them for my needs! Thanks Open Door !
Horrible services! – To begin with I have made several appointments with Open Door and I had to cancel because after an appointment is made, someone calls up from the salon asking me to reschedule according to their convenience. I have been to the place twice. First time I went in there was for a massage. I admit the massage therapist was wonderful. However, the person at the front desk was very rude. The second time I went there was for a haircut. I had made an appointment a day before and had asked for an Ultimate Style and the hair stylist only gave me a simple haircut with a blowout. The staff at the premises were gossiping amongst each other and my hair stylist was not concentrating on her job. When I was done with the haircut and I was making a payment, the staff was not paying attention to the billing, instead they were talking in hushed tone about someone and ignoring me. I had to wait for someone to pick me up and the lady at the front desk shouted at me saying "How may I help you?". I replied that I already had a haircut and am just waiting to be picked up by my friend. The staff is not even aware of their clients. Horrible place with bad work ethics. I wouldn't go there again
I have been a nail and hair client of 2 employees for 6 or more years, long before Open Door was established. If the atmosphere and professionalism were as you described, I wouldn't be comitted and their business wouldn't be flourishing. I almost feel the need to LAUGH at this comment!
Thumbs Up – I wanted to say here that I am very surprised I went to a beauty salon today. I am a 30 something guy who would never have thought to get a haircut at a salon. My idea of getting a haircut was always which ever place had a coupon out for a cheap cut. It was my girlfriend who convinced me that I should go with her to get a cut while she got her nails done. I though ok, why not I do need a hair cut anyhow. I though at first I might feel out of place there around a bunch of women talking shop and what not in a salon. To my surprise I was not the only guy there. I was in the company of two other guys one about 50 or so professional guy, and a 30s construction worker guy, who I found out had been turned on to the Open Door by his wife. I didn't feel out of place at all. I have to say I got a great hair cut, and some advice about some ways to keep my hair healthier. I spent a little more than I usually do for a cut, but I feel as though it is definately worth it. Truly an open door policy at the Open Door! And my girlfriend liked it that I put her nail job on my bill. I even got a free massage...from my girlfriend!
Excellent Salon & Day Spa – I have been going to the Open Door since it has first opened, and felt that it is time I expressed my appreciation for all they do. I am a 36 year old mother of two, and there is very little of what I like to call "me time". I get my nails done once a month, and my hair color and cut, every other month. This is my time out of the coccoon of work, kids, and home life. I feel like every time I go I am visiting an old friend, who just happens to be the best beautician in town. I leave the Open Door feeling like somebody just let me have my "me time". As I look around I see this is the reason that so many of the clients keep coming back from so many walks of life. The personal touch here is what truly makes this salon its' name sake. You are welcome to see for yourself that all are welcome at the Open Door! Thanks to the ladies of the Open Door!
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