2865 Jones Franklin Rd, Raleigh, NC | Directions 2760635.741831 -78.713608
I was very disappointed when using Children's Orchard for resale as well as new purchases. I brought easily $300 worth of clothing in the store. I COMPLETELY understand I will never gain the same value out- that's not my rant. They took just about everything all for a whopping $40. That hurt. I took it though, as I was moving and needed to be rid of the things. What really got me was that I made it a point to keep outfits together. To be sold or kept TOGETHER!! When I went through the bags to see what was not taken by them, I was really upset to see they had taken tops or pants from various outfits, but not the whole thing. This keeps me from being able to use them again or give them to friends or family in the future because they made it all so random. I wish I'd gone to Once Upon a Child.
I also purchased an item in the store that was supposedly "new." I purchased the item knowing it was a little scratched here or there, but it was no big deal. Well when I got home, I realized there were complete pieces missing from the supposed NEW item. Well my mother-in-law has the receipt so I was basically told I was out of luck. Thanks but no thanks. Steer clear of this place.
Cute Clothes!! – I was there earlier today and found super cute clothes for my littlest one. As always, they were helpful & friendly while I looked and when I noticed a stained garment on the floor they removed it to mark it as play clothes.
I always find great brands for dress and school and have NEVER had any problems with returns if my daughter didn't love what I picked out. (of course I always return within the week that I purchase if it doesn't fit ). One of my favorite spots to hit when shopping for my girls!!
I always find great bargins there, the shop smells clean and they seem to turn over merchandise fairlyrapidly so I shop often to locate even more bargins. Only complaint is it is difficult to get around in there with a stroller but for the deals I've found I'm okay with that issue.
I Love Children's Orchard in Cary – I have read the 2 negative reviews and am amazed. I have been shopping at the children's orchard for a few years now and have only pleasant experiences. The staff is helpful and knowledgable. The owner is normally very nice and cordial. I have sold many things to the store and get a very fair price for them. She has even taken the time to go through why she didn't take a certain item.
Personally, I think this is the best resale store in the Triangle (and I have been and sold to them all). The owner is very picky in what she takes...and she should be...it is her store and she buys it out right, so she has to make sure it sells. If you are looking for childrens stuff, I would give them a try. I do not think you would be disappointed. Again, I love the children's orchard and have so since I started shopping their years ago!!
Buying Guidelines – Children's Orchard buying guidelines are on our website, and are explained as appointments are made. 50% (less $0. 50) of our selling price IS offered for items we sell for $12.99 or higher. We also offer two levels of clothing, and pay accordingly: regular items, and "playwear", which sells for about half the regular price, and is purchased for about half the regular purchase price. To be playwear, all items must be of popular/higher end brands,and may simply be over 5 years old. Others may have a small flaw in an area besides the front, or have a bit more washwear than we would allow in our regular clothes.
Some of our clients do not take into consideration the number of playwear items in relation to the total buy. We try to ask whether they want to sell "playwear" items, or have them returned. We regret not satisfying the level of explanation everyone deserves. Even in great condition, an item over 5 years old is bought for less, because we advertise that our regular clothing is within that time frame.
Cathy Wagoner, Owner
Selling Your Items-Beware! – I decided to sell some boys clothes to the Children's Orchard store. I felt like the amount I was offered to purchase the clothes was far too little, but it was my own fault for leaving the store without questioning the owner.
The pricing system was not fully explained to me and I was under the impression that I would receive 50% of the selling price which I was fine with. The items the store purchased were in really good condition and I ended up getting less than $1.00 per item. I sold 17 pieces and walked away with less than $11.00 in cash (I was offered just under $14 in store credit). That's ridiculous considering a few items had the tags still on them and the button-down collared shirts were really nice.
I did call the owner later and explained that I wasn't very happy but realized all sales were final. She was nice but I still felt like I had been taken advantage of in a major way.
Awful customer service, buyer beware – Ugh - this is hands down the worst consignment store around for both customer service and shady quality of merchandise. For a store that purports to be more of an upscale resale, they don't stand behind their merchandise. I purchased a Gymboree shirt that had a hole in it and the extremely rude woman behind the register who claimed to be the owner's mother refused to take it back (I had both tags and a receipt). I also purchased a cd that did not work from them. The prices are not great, just comparable with other stores in the area, where you will much friendlier service and frankly less problems with the merchandise.
Buyer at your own risk...
I wouldn't tell anyone to shop here, there are many more avenues for your money, including the always interesting Kid to Kid in both Cary and Apex.
Editorial Review by Citysearch Editors – Buy or sell new or gently used brand-name children's clothing, equipment and furniture at this resale/retail franchise.
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