Raleigh >Health & Medical Services > Rex Hospital
4420 Lake Boone Trl, Raleigh, NC | Directions 2760735.815470 -78.704036
Mon. - Sun. 24 Hours
I had the worst experience of my life this evening! I came to Rex Hospital ER in severe pain resulting from an ovarian cyst. Everything was fine until I met the doctor. She was rude, even though I explained my situation and everything, she basically acted like she didn't care. She said that all women have this problem, and unfortunately it does hurt, but 99% of the time, it goes away on it's own. (She basically said I was wasting my time) Then she tried to appease me with pain medication just to send me on my way telling me they can't help me and that if I still don't feel well, then to follow up with my ob/gyn. Oh, and when I tried to tell the discharge nurse it didn't help, she turned around acting rude saying "Well, can't expect it to work completely, you will have to deal with some pain. It's better than it was, right?" I have never been shown such disrespect! While I know she just wants me to wait it out and hope for the best...she was so darn insensitive about it! I feel disrespected and hurt! The men treated me better last time I was there! I came there asking for help, I feel like they didn't listen to me, they didn't help me at all, and now I feel like I can never ask anyone for help ever again. Rex Hospital, while most of your staff are kind and compassionate, the lady I put up with this evening is anything but. She made my distrust of doctors worse. If this is the kind of staff members you keep running your business, then I NEVER want to go back!
Insurance Problem – My daughter went to the ER for stomach pain and was seen and treated promptly by a physician from Raleigh Emergency Medicine Associates. No problems with the care. We have Cigna insurance and Rex Hospital is in network so imagine my surprise when I received the insurance statement in the mail saying they weren't going to pay the doctor bill because they are out of network. I called Raleigh Emergency Medicine and they told me the only insurance they accept is Blue Cross/Blue Shield and I was responsible for the bill. So if have something other than BC/BS and go to the emergency room be forewarned your bill will be your responsibility. I will never set foot in that hospital again. This is unconscionable that Rex would allow this. Raleigh Emergency Physicians are the only doctors in the ER.
Lack of Medical Necessity – My visit last year to Rex Hospital left us a huge bill dispite BCBS coverage. We paid the amount that was valid but one of the services they billed us for lacked medical necessity. I refused to pay this amount. I called numerous times and wrote several letters. The amount was less than 300.00 but I refuse to pay it because it was not necessary. Rex has turned that amount over to a collection agency and this will be on our record for 7 years even though we disputed the charges. We've been in and out of Rex WAY TO MANY times with family members in the past. I am in charge of several memebers of our families health care decisions and I hope that 300.00 collection was worth the loss of future business from my family and loved ones. Big Mistake!!
Rex Healthcare for Life! – I cannot speak to the previous poster, but I must say that I had the best experience of my life at Rex Healthcare. And I wasn't even a patient, I was a patient's family member.
The staff was absolutely amazing from admission to discharge, from the housekeepers to the nurses to the doctors, everyone treated my family member with respect and dignity. His pain was well controlled, and his needs were met quickly. No matter where we went, we experienced excellent care.
Thank you, Rex Healthcare, for making a very difficult time very manageable. God bless you and all of your employees who strive to make the worst of times the best of times. We will use Rex for all of our healthcare, and you should, too.
Worst and Wasted days in the hospital from Hell – Even though my experiences with Rex happened a few years ago, I cannot help but to put this up because I feel like this hospital got almost 8,000 dollars for what amounted to nothing. I went to the emergency room because I had found blood in my stool. I got concerned and went. I got there around 3:30 pm and waited and waited and waited. Was not ssen by the doc in the emergency until 7:30 pm. Then my crucifixion started. They only took blood, blood, and more blood. They never even asked me anything like have you eaten. No. By 12 midnight I had a migraine and I had not eaten a thing. Finally, around 4 am they admitted me and hooked me up to a saline solution. I tried to sleep but could not. I called the nurse and told her I had an excruciating headached and what can she do. She left never to be heard of again. Then finally at 11 am almost 24 hours after going to the emergency room I saw a doc who really did not tell me anything. And when I asked him if I could eat he said no because they were to do a colonoscopy. I told him that I had an excruciating headache and he offered "morphine"!!!!!!!!!!!
Then he left and I did not see him again, but they kept taking samples of my blood. And then one time one of the nurses came to change the saline, and when she left I noticed blood in the sheets. Well, come to find out she had done a real job on me and I was bleeding out from the needle of the saline. Then they wanted me to drink a solution that made me so sick I was throwing up. Nobody cared to come and see me to see what was going on. So Sunday morning almost 48 hours after I came to the emergency room I told the nurse I WANT TO LEAVE!. They released me and did not tell me anything. But they did take my blood almost 20 times. And I saw the doc once! Nice huh? And then I got a huge bill (which luckily I have insurance). Can you imagine if I did not? WoW
LOVE THIS PLACE!! – I love Rex hospital! I have had more experience with Rex Hospital than I would like, but it has always been the best care! I had both my children at Rex (both c-sections, one an emergency), had my thyroid removed and accompanied my husband to the emergency room. Every time we have been at Rex we knew we were getting the best care.
The birth center is the best, we didn't want to leave! The nurses were exceptional. I had to be monitored while in labor with both births, if it weren't for the diligence of the doctors and nurses, my story would be very different.
When I had my thyroid removed I had a choice of hospitals, SO glad I chose Rex. Again, the nurses were wonderful! The doctor called out during surgery several times to keep my family updated on my condition and the progression of the surgery.
When my husband had to visit the ER they again went above and beyond. They completed several tests and were very thorough before they would allow my husband to be released. This is the peace of mind that I want in a hospital! Rex is my ONLY choice in Raleigh!
Best Place to Have Your Baby – I had 2 out of 4 of my children here, my older two were born in NY and if we lived here when I was pregnant with them I would've had them at Rex too. The nurses were amazing, very tentative and caring, very much like a member of the family who was there to experience the joy of the birth. One nurse in particular stood out to me, her name was Eva and she was a delight, I was truly sad when her shift ended but her kindness will always stick with me. My baby got to stay with me the whole time, from birth to discharge which was something I didn't experience when delivering my older to in NY. Truly an excellent experience. Oh and an added bonus, the food menu was vast and the vegetable lasagne was pretty darn good :) If you're having a baby, Rex is the place you want to go!
Good Doctor, Irritated Nurse – I was admitted into the ER because I was having some unusual physical symptoms and was dehydrated and had become disoriented. EMS and the admitting team were very good and comforting and seemed to express sincere concern. Tests were done, questions asked, etc., and for the most part everyone was pleasant and attentive. Dr. Manikumar was very good; he had excellent bedside manner and spoke to me like a fellow human being (which isn't always the case in hospitals.) The first nurse I had was fine, but the second was horrific. I put my arm down for an injection, but it apparently wasn't the right way, so she raised her voice and said "PUT IT DOWN" while forcefully pushing it to my side. I then told her she was being rude, at which point she called security and said I was "flailing my arms in her face" and being uncooperative. She then recounted all of the details of why I was there to the security guard, in direct violation of HIPPA laws. During my stay she told others not involved with my treatment details about why I was being treated, also in gross violation of HIPPA. I would not recommend this hospital if confidentiality is important to you.
' REX" The worst hospital care in Raleigh NC! – My poor father weak, scared and 82. this man has been so sick for weeks unable to control bowels,we 1st reached out to his family Dr,. that did the standard test. and being that my father also has cancer he was sent to NC cancer center. where he was told before they could proceed with treatments he needed an colonostopy sent us back to the family dr.for a referral which takes time! mean while he continues to become weaker and I more concerned! the home care nurse suggest taking him in to Rex for help. @ 3:30pm my husband and father arrive @ REX they sat for 6hrs. befor my father was seen in a hallway by a" DR. that tried to act as the doctor on the tv show house!" but this dr. unlike the tv version he did not help my father!!!!, this dr. tells my husband and father that he was being admitted and they were running test. by now it is 1;00am, so my husbanb thinks he's leaving him in good hands! @3:00AM we get a call from a gaurd in the hospital saying my father had been release, since being home he's still very sick. this Dr. said nothing is wrong. But we now have a specialist that will ba seeing him thank god! I wouldn't take my dog to this so called hospital! go any where Raleigh but here!!!!
Estimates - Beware – I recently had Gallbladder surgery at Rex Hospital. The first thing I noticed was how filthy dirty the chairs in the registration waiting area. When I registered they told me my estimate after insurance was just over $1000 which I paid at that time. A couple weeks after surgery I received their bill with over $2000 due. When I called to question the 100% increase they said well it is just an estimate. There we things billed that you have no idea what it is just generic terms like drug, supplies and there were several of these....BEWARE
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