1802 12th St, Hood River, OR | Directions 9703145.696565 -121.523607
Finally a Mechanic Shop I trust!!!! – Expertec is the most honest mechanic shop Ive ever used. Gordon And Ted have been able to run a great mechanic shop that keep continuing to grow, while still maintaining an excellent service to their customers. they always are friendly and finish my car when they say they will. Would Recommend to anyone needing auto repair !!!!!
HONEST, FAST , KNOWLEDGEABLE. – Been there many times, never a disapointment. Nice to have a place you can recomend to family and friends without worrying . They have given me honest advice , weather it was a economical option , or there was a serious problem. These guys have the experience to handle every job ive taken them . they do all my maintainance now and Im very satisfied.
Shady business-Don't Go To Expertec – Took my auto to Les Schwab first for a possible belt problem, they don't do belts but mech informed me that my belt problem was a 15 minute job.
Expertec told me an hour plus was trying to charge me double the price of the belt. I called Napa and the car dealer for the exact belt number for the year and make of my auto and still Expertec was going to charge double the price and had so many excuses saying the car dealer wasn't quoting me right.
best service i've ever had – honest.
top-notch mechanics who have helped me several times and saved me money!!!!
the cookies are a hit, too, with my kids!!
Better Options in Town – As a woman bringing a car to a mechanic, I expect to get a little bit of run around, that's why I am upfront about my problem(s) and my expectations. I am new to town and looking for a mechanic; this is not them.
My first problem with them started when the manager tried to hint strongly that my vehicle may have an issue unrelated to what I brought the car in for (that I happen to know is quite expensive in man-hours and I know is common to my make/model--instantly shady), that my car currently had no symptoms for.
Expertec then decided to further take advantage of me by clearly ignoring my straightforward repair request and performing an unnecessary additional 2 hour diagnostic on my vehicle, charging me the full hourly price for merely hooking my car up to a code-reader. I have the $45 scanner at home: I am capable of doing an internet search and being familiar with an engine. It was entirely unnecessary for them to need 2 hours of diagnostic work (doing what? It doesn't take two hours to run codes!)--especially without informing me prior--to determine the same problem I came in asking to have fixed.
They also did not have common parts in stock and needed to keep my car overnight for the undemanding repair ($20 engine thermostat). When they called with the "prognosis" of my initial problem, they informed me they hadn't even looked at my second request (an issue with the electronics module in the door). Had I let them continue with my vehicle, they wouldn't have identified my second issue until the following day--where they (again) wouldn't have had the part in stock and would need to keep my vehicle yet a third day.
Expertec, you come off shady, unprofessional, and willing to take advantage of the well-intentioned. This is not how you do business in a small town.
I've since learned they have this reputation in town. Recommendation: Stay away!
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