Raleigh >Home & Garden > Home Comfort Furniture
7016 Glenwood Ave, Raleigh, NC | Directions 2761235.862634 -78.712081
Gina and the manager Tom went above and beyond with customer service to make sure that I was satisfied with my chair. This is the fourth piece of furniture that we have purchased from this Home Comfort and I will definitely return and recommend them.
I was extremely satisfied with the experience I had shopping at Home Comfort. I was in the market for a couch. The sales woman, Kim, took the time to show me all the couches that I would be interested based on my specifications. She was prepared for my visit and understood exactly what I wanted. Her main interest was making me happy with the decision she helped me to make. The same day delivery was fabulous! My ideal couch delivered the next day?! Now that's a hassle-free shopping experience! Definitely recommend to my friends and family! (They've already gone, and think the same thing!)
After checking out a few stores in the area, we ended up purchasing a Tempur-Pedic mattress from Home Comfort in Raleigh. There was no hard-sell whatsoever. The sales woman, Kim, asked us what we liked, and after a LONG time lying on different beds, we finally decided on one. (I would have thought they would have wanted us out of there, but they didn't care how long it took!) Our mattress was delivered that same afternoon and we love it so much, we'll never go back to a regular one. I have to give kudos to the Home Comfort store. Their sales approach is professional and helpful, yet not pushy - that was our first hint that we liked the store. Second, their prices are great, and last but not least, same day delivery is awesome. This was a great shopping experience for something that took months to decide upon. Thank you Home Comfort! We will always recommend you to our friends!
Third Chance, FINAL CHANCE – Moved here from Boston a year ago to a bigger house so I needed some furniture. I was hooked in with next/same day delivery. They NEVER have it in stock so they tell you 5-6 weeks tops and it has been TEN weeks and no furniture. They charged my credit card for the purchase without me getting the purchase so I have reported them to BBB. Look, the furniture is nicely priced so if you have all the time in the world you may not have a problem, it is not worth it to me anymore. They do business poorly and in this economy go with a higher priced furniture that cares about customer service. You will regret a purchase from here.
Bad Experience: they don't stand behind what they sell – Our purchasing experience was fine: matching sofa & oversize chair, Lane Euro recliner. Within 6 months the Euro recliner began to wobble. When we called to check on it, we were told that it was" normal".
Our fault for not pursuing it more aggressively; a few months later, we stopped in to discuss it, and were told that Lane had redesigned the chair to eliminate that problem. Yet, we were told that the chair was out of warranty and they could send technicians out at our expense--could not (would not?) tell us what the technicians would charge. In addition, when I asked for satisfaction at a higher level, the manager, Paula Krois, was downright condescending in her manner on the telephone. I am
disappointed in her lack of concern, especially in her lack of interest in softening the blow. Pretty much, tough luck, Jack, you bought it, you're the sucker. I will pursue redress through Lane, and will advise everyone I know to avoid purchasing home furnishings at Home Comfort.
Very Good Prices, Service and Quality – I bought a kitchen table and chair set from here. The same set I purchased in a pub style table was advertised double the price at Macy's. We also went to Highpoint and checked all the furniture stores there and came back to purchase from Home Comfort. Home Comfort's quality is great and their prices can't be beat. I am now looking for a dining room table and bedroom set there are only 2 furniture stores I am going to look at Home Comfort and one other one. Can't beat the quality and prices its not worth shopping around. I will never go to highpoint again it was a waste of gas and time. The prices were all marked up and then reduced to 40-70% which brought them back down to normal price.
Home comfort is the way to go. If you don't find what you want at one home comfort shop around they tend to carry different selections in different stores.
Great Furniture and Service – Great Furniture, and Selection. Some of the best prices around. And what really sold me on my new custom sofa and love seat was the customer service which was so helpful but hassel free and honest. Charles Pope, the sales consultant that helped us, was awesome!
Warm and Inviting – Gorgeous, well-built furniture at very reasonable prices. Extremely helpful staff, without smothering. No delivery charge within the triangle, and you get it pretty fast. Don't buy until you give them a look- glad I didn't! They really help you find what is perfect for you, not just the most expensive pieces.
Editorial Review by Citysearch Editors – Bedroom, dining and entertainment furniture in an assortment of wood finishes. Wide selection of mattresses. Same-day delivery available.
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