Raleigh >Home & Garden > Kirk Imports
8421 Glenwood Ave, Raleigh, NC | Directions 2761235.880300 -78.735716
I had a similar experience as others on this blog(See Moelim).
They are nice when you are paying but you will never see your money back if you have a dispute. We purchased an item which we were told we could refund if we did not like it. However once you purchase, they want nothing to do with you. I would not trust this business with my money and would never shop here again. Make sure you are 100% certain you love the item.
What a great shopping experience! – I just had the best shopping experience at Kirk Imports! Their selection is huge...the salesperson was professional and personable...the prices are great, and they worked really hard to get me exactly what I wanted. And everything was delivered within a week, by some really nice delivery folks! I would give my shopping experience with Kirk Imports....a TEN!!!
Great Experience Furniture Shopping – We had a great experience ordering Stanley's Young America furniture from them. We special ordered a hutch and desk for our daughter; despite the long wait (6-8 weeks), it was well worth it. Kirk Imports even did a split delivery at their expense when the manufacturer delayed one of the pieces. We will shop there again.
What a great store!! – My wife and I are new to Raleigh and needed some new furniture. We went online to check out what stores we should visit, and came across Kirk Imports. We were interested in the furniture lines they carry, but were a little skeptical after reading their reviews. We could not have been more impressed with a furniture store. Everyone was very friendly and extremely helpful and the furniture was not what we were seeing in every other store we had already visited. We purchased over $8k of furniture, some that they had in stock and some from a catalog that had to be special ordered. We were told the items on order would take 6-8 weeks, but it came in within 5 weeks. Everything was deleivered as promised and, aside from a missing drawer handle that was replaced the next day, the entire process was smooth and enjoyable. We are so glad we did not pay attention to the negative reviews. Trust me, you will be impressed!!
You'll never see your money again ... – Customer service is great when you are viewing and ordering the furniture. However, ONCE THEY GET YOUR MONEY, THEY ARE NOT NICE ANYMORE. You will never be able to get a refund for any reason !!! ..... I bought a Riverside desk and file cabinet for $700. With the first delivery, file cabinet was smashed and a corner of the desk was damaged. With the second delivery, the file cabinet was again damaged. I spent many hours on the phone trying to get in touch with them to arrange these deliveries. They always said they would call back but never did. I was so frustrated by having to deal with this for 2 months. I had taken time out of work to meet the delivery people. I just wanted to walk away and get my money back but they refused. Finally, with the third delivery, there was no damage but the desk drawers did not glide. They sent a repair person to fix it. According to the repair person, he is fixing the smashed items for Kirk Imports to re-sell. THEY LIED TO ME and had told me that they were sending the damaged furniture back to Riverside. You may be happy with Kirk Imports if the furniture you receive is perfect. If there is any problem with the furniture, YOU'RE SCREWED.
Beyond horrible – Mom and Pop shop that I gave $1000 to on May 10th and still have not received my furnature. In fact, they have refused my calls for 6 weeks!!! The Mrs. is unkind to speak with, and the Mr. told me he is only a sales man and is not concerned with customer service when I complained. Motto is not refunds, no returns, no exchanges, and if you don't move it yourself after a certain amount of time they are allowed to resell it. Do a huge favor and go someone reputable
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