Raleigh >Veterinary Services > Bowman Animal Hospital
8308 Creedmoor Rd, Raleigh, NC | Directions 27613-137335.900624 -78.680388
M-F 7:30am - 8:00pm, Sa 8:00am - 4:00pm, Su 1:00pm - 6:00pm
Overpriced – The experience you have here all depends on what vet you get...I think they are all excellent, technically but a few have a lot to learn about bedside manner. Their prices are way above what every other practice in the area charges. I won't be going back to Bowman unless it is an emergency and no one else is open. They use a technique similar to auto repair shops in that they search for as many problems as possible to make the bill as high as possible. I have taken all of my pets there for emergencies (because they are open 7 days a week) and then I take them back to their regular vets for followup care because I don't want to pay the absurd rates Bowman charges when I can get the same care elsewhere and without the "catty" remarks.
Ditto way,way overpriced, unnecessary tests – About a year ago I took my dog there for a cut where a flap of skin was hanging loose. The staff was very friendly and caring and the Doctor was very nice and thorough. Since the injury didn't appear to be very serious and he wasn't even bleeding I was thinking $100.00-$150.00 tops. I was given a bill for $600.00 dollars. I was completely in shock. They said that they had to take X-rays to make sure there was nothing in the cut. Which made no sense to me because the cut was a flap of loose skin hanging down. They also told me when I brought him back they would like to do another X-ray because some times with swelling the X-ray misses something sometimes. When I asked if it would be another charge they said yes. I told them I would take my chances on that one. Clearly at that point it seemed to me they were taking advantage of distraught patients with their dogs health at stake. A year later my dog had the same exact injury on his other side. I took him to Magnolia A.H. on Capitol. Same procedure, no X-rays suggested. Same exact medication,$155.00 dollars with the same excellent care and staff. They even diagnosed the anxiety my dog was having in the evenings that was causing him to injure himself. With medication he is back to his old self.
Wonderful and Caring Staff – I can't say enough about Dr Alley and the staff at Bowman Animal Hospital. Our Gentle Jacob has Epilepsy, and we can't imagine going through this difficult disease without the support that we get from them. Dr Alley is amazing and we knew from the first moment that we met her that we were in the right hands. She goes above and beyond ANY vet that we've ever dealt with, and she cares so much. I've recommended her to other Epi dog owners, and they feel the same. Dr Alley and her staff are one of a kind!
Caring, friendly and helpful – I have taken my dog to see Dr. Julie Merriman about 5 times now for various issues over the past year. Dr. Merriman is always very friendly and informative and caring. It is obvious she loves animals and just wants them to be healthy and happy and loved. The staff has also been great, especially Kim, Laura Jean and Chris (Kris?).
Although I've spent tons of money there, I have no way of knowing if their prices are competitive. All I know is that my doggie and I are treated very well there, I never have to wait more than a few minutes to be seen (even when I'm really early), and they have taken great care of my little boy and helped him become healthier than when I adopted him when he was eight years old.
Wonderful, compassionate vet – I was lucky enough to find Bowman after a couple bad experiences elsewhere. My oldest cat was sick when I found Bowman, after I had had the other bad experiences with two other vets. The other two vets blew me off when I described my cat's symptoms, and wanted me to wait over a week for an appointment. I called Bowman and was able to get an appointment the same day.
After an extensive physical, in house bloodwork, and X rays, Dr. Hunt determined my cat had liver problems and was dehydrated, and stayed with us for almost three hours to make sure my cat was feeling better after some pain medicine and IV fluids. She also scheduled an ultrasound, which showed a mass in my cat's liver. Dr. Hunt then had her office schedule an appointment with a specialty vet to have the necessary surgery to remove the mass. She kept in close communication with both me and the specialty vet during the whole process of scheduling a consult and surgery, and during the surgery and post-op care.
Had she not been as through, or had I not insisted that I be taken seriously, my cat's condition would've gotten much worse, and I'm convinced I could have lost her.
A month later, we lost our other cat at 3 1/2 years, who died suddenly from an undetected heart defect. Even though he died instantly, Bowman had us bring him in. They took him in the back and made him look more natural so that we wouldn't be as upset. They took him and us in even though it was almost closing time. They explained our options to us, and arranged for his cremation and necropsy. Some people may say this was "unnecessary", but that necropsy was worth its weight in gold, as it revealed the heart defect we weren't aware of. Had we not had it done, my husband and I would still be blaming ourselves for his death.
I can't even begin to fully express how comforting the staff and doctors were in both situations; they even sent a sympathy card when our younger cat died. At the next appointment I went to with our older cat, even staff who hadn't been on duty when our cat died expressed their sympathy for our loss.
Since then, we've gotten two more cats who have proven to need a lot of care, as they are shelter cats and didn't receive proper care or immunizations prior to living with us. Time and again, Bowman and Dr. Hunt have been there for us, helping us diagnose and treat the many illnesses that our two adoptees have developed.
In response to some other posters: I haven't done extensive research, but I believe Bowman's prices are about on par with other high quality vets in the area. Like so many things in life, you get what you pay for. One of the other vets I tried was cheaper, but quality of care was very poor and they weren't as thorough in examining my pets as Bowman's is. Even if it's a little higher than average, I think the level of care they provide is well worth the extra cost. I also do not think they pressure you into having unnecessary tests/procedures done. My experience has been that they give you the options and the pros and cons of each, then let you decide. I've also never had to wait more than 15 minutes or so for a scheduled appointment; their hours are EXTREMELY convenient, as they're open 7 days a week. I have found them to be very accommodating with your schedule. They do offer beverages while you wait, but I don't believe it's a ploy to distract you from a long wait time; they're just being courteous. I've been offered a drink after waiting only a few minutes for an appointment.
In summary, it has been a very rough year for us with our pets; I can't imagine what we would've done without Bowman to smooth the way. The doctors and staff have always gone above and beyond to make sure that they do all they can in those rough times. I know that our pets are getting the best care, and that our needs as pet owners are being met.
We Deserve This Kind of Service! – I can't say enough how impressed I am with Bowman Animal Hospital.
After receiving a botched appointment from another vet, a missed diagnosis and an logical response as to what to do next for my dog, I judiciously searched for another vet.
I brought in my dog's records and the x-ray (having transferred them), and was seen by Dr. Julie Merriman. She offered pain meds and was not so inclined to operate for what could be a mild case of OCD - a small lesion on my pup's shoulder. She wanted to try a route of pain meds and rest. Okay, I said, I'd rather not operate anyway. She kissed my dog's snout and we were on our way. I was very touched by her obvious affection for animals.
The assistants were very, very nice, very clean and well-groomed (thank God); they all smiled and their smiles were genuine. A very lovely staff indeed (and I hope they all get raises - the public is not so easy to handle).
I also took them up on the grooming they offer (having read the good featured write-up on the groomers).
What a wonderful job they did on my dog - I couldn't believe it. She came out wonderfully trimmed, bathed and she looked happy as a lark. I know she was well taken care of when out of my site.
You know you go to places because you become used to them, you get in a routine, change is hard. And then when you change, and try to change the routine and are apprehensive...when it turns out truly wonderful (as in this case with my changing vets), you think to yourself, "Gosh! I was getting terrible service at that other place and on top of that they missed her 6 month bordetella shot and she was in there kennel waiting for a surgery that never happened!" My goodness, what an oversight - that Six Forks animal hospital (I'll never go back). They wanted to operate right away and I said okay, but when their surgeon never consulted with me and forgot his appointment, I took that as a blessing and changed vets.
All right, I've expended enough...I hope this will help others in choosing the right vet and groomer. Money well-spent; what a huge difference. I hope my dog will improve with the pain meds and rest. Go to Bowman and don't fool around anymore with others lack of interest and insight.
Paying to wait in the waiting room – This hospital is a good one for yor pets, but they need help with scheduling. If I was appointment #1 in the morning, no worries, I was seen on time. If I had an afternoon appt it meant waiting almost an hour after my scheduled time 2 months in a row for my 30 minute appt. (30 minute drive, 1 hour wait, 30 minute appt, 30 minute drive...just not a reasonable thing to ask, if you ask me). If you're there and they offer you water or a snack, you know they haven't told you how long the wait will really be. This last time they reluctantly told me that the 5:30 client had just been taken ito a room and it was 6:20...my appt was 6pm. I just thanked them and went out to my car to take my dog back home...I did call before they closed and asked to schedule with a vet who respected my time (mind you...this was the 3rd time I'd been asked to wait and wait and wait). I did hear back from the "resolution person" the next day, but he was more interested in placating and rescheudling me with another vet there then with hearing some constructive feedback about scheduling problems and told me "it was an especially delayed night" when I knew I'd waited just short of an hour two previous monthy visits. It also sturck me as odd that he kept trying to book me for Saturday appts when I tol dhim up front that Saturdays were harder then evenings after work.
After booking my dogs recurrent monthly appts a month in advance and routinely arriving 10 minutes early out of curtisy after rushing home from the job that pays for the best vetting I can afford for my dog, I'm exploring other vet options where they respect my time a little better then this animal hospital does. I totally understand emergencies, but I also have a cell phone with me 24/7 and they could have called to tell me the vet was over 45 minutes late and to not rush...nope, that's not their policy, though wouldn't it be reasonable given the frequenty delays with a particular vet at this practice? Wow, what a concept, but they aren't that proactive in their patient's interest.
So, I'm looking elsewhere after I take my "free" office visit to make sure my dog doesn't have a 3rd reccurrent ear infection, kidney infection, kidney stones, etc. that he's had twice previously and we're not exactly making progress with at this vet clinic. We are after all, in "vet country" with the vet school nearby.
My advice: Good vet care, just don't let them steamrole you and make you comfortable while you buy one of their toys to occupy your dog who is even less patient then you are.
SAVED my Salty dog and I further suffering, frustration! LOVE their nurturing, smart, interactive "way" with me and mine! – Granted, I'd have probably loved any vet after my poor past experience, as the bar was not set highly, but BOY have I NEVER encountered the likes of Bowman AH, and as the previous poster noted, especially Dr. Audra Alley! Maybe all their docs are like her...I stuck with her since she "worked" right from the start. Salty got a proper diagnosis, finally, and Audra began helping her immediately, treating her Cushing's as well as recommending optimal nutrition. Salty, the best gal ever o course, gets raw and cooked foods now, appropriately supplemented for her disease and for electrolytes, and has lost weight, mostly associated with her disease, and gained energy! What a bundle of energy and such a hiker/runner now! Years have dropped away from my dog that never did seem quite right the first 5 months I had this 3-4 yr old rescue. (see my other posts regarding her "other" lesser experience).
Audra and her "supporting ladies" immediately gave us comfort and confidence, as they were extremely outgoing, educating, inquisitive, attentive, quick thinking, supportive, and reassuring! They note and take such a THOROUGH account from the owner and the pet "story" thus far. The rooms are inviting, CLEAN, comfy; high tech laptop to note and track Salty's record; I barely waited at all to see them, and talked with Audra for THIRTY minutes after the exam! She already had a hypothesis brewing, and she NAILED it folks! I okayed the diagnostics just to be sure, and she gave me that option. After HUNDREDS spent elsewhere in multiple visits to figure out Salty's problems, Audra, her team, etc figured it out after 3 tests and $200! Yes, their exam was $10 more than the other vet I visited in the Triangle, BUT the intelligence, efficiency, compassion, MODERN MEDICINE, and SERVICE were invaluable! At least Salty is not on 5 meds, is not sick from meds, is not uncomfortable/sick anymore! She's spry, she's alive, like I've never seen her, THANK YOU Audra and Bowman AH!
Superior Raleigh Vet Hospital, Dr. Alley shines! – Seen by Dr. Alley's team. Very efficient, informative, and easy going with the first 2 staff members I met. My Happy dog loves the ladies so that makes it easy. They had obviously gone over the thorough history I faxed to them previously, confirming medical conditions and Rx he's taking. Great judge of canine behavior also. Then I saw Doc within 10 minutes total of my arrival for appt...I've been to many hospitals in the Triangle and inter-state and have NEVER seen a vet so quickly after arrival! She was extremely out-going, calm, intelligent, and exuded confidence and charm with my boy (who is not always the easiest to diagnose or handle). BEAUTIFUL facility, just immaculate, spacious, and comfy. The cost with no tests or treatment, just exam, was $70. But, she actually had advice I hadn't yet heard, and I've had orthopedic, GI, geriatric, HCM, epilepsy, the gamut of probs and pets :] They have a "whole-istic" approach to well-being, and look at the diet, environment, activity, people and background of the patient...superior large picture view. I toured their boarding area; very thorough monitoring of their boarders, which is why it costs over $30/night. Typically, I pay $18-20 depending on dog size and food/meds needed. Their medicine is competitive. Other vets in Raleigh should look to BAH's standards of care and service.
Best Veterinarian in Town – Dr. Deresienski (sp?) has been treating my dog for about five years. She has seen my baby through a myriad of medical issues and I couldn't be happier. I don't know what else to say, but the facility is always clean and the employees are very friendly. My dog's care, because of the problems, has been expensive over the years, but I can tell you that I've definately gotten my money's worth at Bowman's. Dr. Deresienski is a skilled veterinarian and has always taken plenty of time to explain to me what is going on with my dog, even cheerfully, taking my calls for what turned out to be minor issues. Thanks so Much! I would high recommend Bowman's.
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