3830 Easton Nazareth Hwy, Easton, PA | Directions 1804540.720693 -75.290523
I’m the owner of a Nissan Xterra that I purchased at Kelly Nissan back in 2004. I’ve been a loyal customer always taking my car back for general maintenance/ timing belt replacement, paying a premium for services I could have paid less for because I have always believed in getting top notch service for my car not matter how old the vehicle. I have all the receipts to prove it. During the last visit for a major issue- overheating. Kelly’s maintenance department fell flat on their faces. After a 2 hour wait they tell me to go home and that all I had to do was maintain my radiator fluid level (this is even spelled out on the service receipt!!). As I drove off the lot the car overheated again within a mile from the dealership! I promptly returned and the story suddenly changes. They would not work with me, and the service manager was completely condescending tried to convince me that a minor gasket leak was the cause of the problem. Clearly they were trying to steer me toward the more expensive repair!! Needless to say it was misdiagnosed at Kelly Nissan and fixed it at what I imagine would be a fraction of the price Kelly Nissan would charge! By the way their facebook page censors negative comments by dissatisfied customers! What a crock!
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