Durham >Food & Dining >
Bakeries >Mad Hatter's Bake Shop
1802 W Main St, Durham, NC | Directions 2770536.006374 -78.920144
Neighborhoods: Old West Durham
Best Cakes Around!!! – As I was looking for the phone number to order my husband's bday cake, I was VERY surprised by all the negative cake reviews. We have been always 100% satisfied with the selection of cakes, not only the ones on hand but I specialty ordered three large different cakes for my son's graduation party, as well as a new years party, which all were perfect. The party goers raved about the cakes and even went themselves and had a great outcome. It totally beats anyplace in town!!!!!
as always, beyond expectations – have always enjoyed this almost landmark establishment during my time here in durham - wanted to relay a specific experience however
went to an event at mad hatter's catered by mad hatter's on sunday night - the food was amazing (the lobster nachos and high end "smores" dessert were especially good) and the atmosphere put together by jason balius was fantastic - will have them do my holiday catering if they have the time
thanks for being here in durham, mad hatter!
Been many times, never disappointed – I was surprised to see the bad reviews - I consider myself fairly hard to impress when it comes to restaurants, but have been to Mad Hatter's about 10 times and have always really enjoyed the food. Staff there have never been rude to us either. Their eggs benedict and quesadillas with home-made lime sour cream are really good. Their specialty cakes are also all delicious (especially the strawberry and blueberry/lemon ones) - I've tried them all at work parties at one time or another. I have never ordered a custom cake from them however.
Terrible Customer Service - Not Worth the Effort – Sure, the cupcakes were good. BUT when I had a simple billing inquiry I was treated very rudely. As a corporate client who probably would have given them repeat business they treated me I personally conned them out of tons of money. When I called them and tried to have a conversation about my bill I could barely get a word in edgewise. All in all, the service STINKS and I wouldn?t recommend using them for anything, not to mention an important. So much for customer service - they won?t be getting any more business from me!
Wedding Whoops! – We decided to use Mad Hatter's for my daughter's wedding. They were gracious and eager when we first met, but as time went on, we could not get our questions answered. Three days before my daughter's wedding, I was in the restaurant to confirm details of the cake. One of the employees called the person in charge of wedding cakes and he did not want to speak with me on the phone. I confirmed the details through the employee. The layers were correct, but the icing was not. What we got was a fondant that fell away from the cake in sheets. As one who does frequent business through my work with Mad Hatter's, the cake was not the quality I have come to expect from them. A guest at the reception thought it was a packaged cake. Very disappointing.
Avoid cakes – I met a friend for lunch there a few weeks ago. Lunch was pretty good, although a bit overpriced. I bought a cake for my mother's birthday. It looked gorgeous but when we ate it that night, it was not just tasteless but bad. The cake was mediocre but the icing was awful. I was stunned since I thought this place was supposed to be a really good bakery. Wouldn't buy any baked good there again.
Best Bake Shop in the Triangle – I'll never be confused for a local, but the Mad Hatter is one of the bright spots for me since leaving New York. I enjoy lunch there whenever I can, but the best part for me is the bakery. The cakes, cannoli, etc. are outstanding. The only thing that could make it better is if I could get them to make a seven layer cake.
Terrible food!!! – I saw the rating on CitySearch & decided to check it out. i was in the process of looking for a baker for my wedding. One afternoon last week, my fiance & I decided to go to Mad Hatters for lunch & to inquire about their cakes. WHOA!!!! First of all, the kitchen looks totally dirty, the bathroom had a leaky ceiling, & honestly the food was sooooooooooo wickedly bad that we did not get past two bites off our plates let alone try any deserts!!!
Every person that gave this place rave reviews is NUTS!! This place looks like an old cafeteria with colorful plastic chairs & the parking lot has about 10 weirdly angled spots!!
Trust me when I say, STAY AWAY!!
Don't order cakes from Mad Hatter. You never know what you'll end up with! – I ordered a baby shower cake in person and immediately noticed that the male counter person was less than helpful and seemed to be bothered by having to to take my order. Despite this, I decided on a cake covered in white icing that would have baby booties, rattles and bottles with light blue icing being the accent color and the color of the wording on the cake. This was all written on the sales ticket. Imagine my disappointment when I arrived to pick up the cake hours before the shower and saw that cake was covered in dark blue icing. I immediately voiced my disapproval and they offered to "fix" the cake while I waited. I couldn't come back for the cake as I lived in Raleigh as I had more preparations to do being the hostess of the shower. The cake was then a rush job in my opinion. The icing was super soft since it didn't have a chance to harden and thus was a mess to serve. I paid over $50 for this cake!! An overpriced cake for the lousy service from the counter person and poor skills from the cake decorator. From this experience, I won't be going back and will continue to tell my family, friends and co-workers not to use Mad Hatter's either. I wish I had read Mad Hatter's reviews prior to making my cake order. Don't waste your time with Mad Hatter's Bakery and take your business to a more reputable baker/decorator.
good place to study – A studying-friendly place, where you can get some good food. However, it can be difficult to get a table on the weekends, especially on sunday during brunch hours.
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