225 Hebron Ave, Glastonbury, CT | Directions 0603341.713099 -72.603567
Sat: 9am-9pm, Sun: 9am-3pm, Thu-Fri: 10am-9pm, Mon-Wed: 10am-3pm
Unacceptable service – My wife and I went to the Spicy Green Bean in Glastonbury last Sunday morning for breakfast. When we walked in we weren't sure if we were supposed to seat ourselves or wait. There were no employees in the dining area so we walked to the back in the kitchen area and a waitress told us to seat ourselves and she would be right over. It looked busy, but there were still tables available. The waitress came over took our orders and served us some coffee. This is where it all starts to go downhill.
About 15 minutes later, the place filled up. A table of 4 men came in, and 2 other couples filled the other 2 tables. It seems that only 1 waitress was handling this whole room. I did see an employee walk out the front door and across the street. Another 15 minutes go by and we still didn't get our order. I walked back to the kitchen where I saw some plates being prepared. I thought they must be ours. I was wrong. The waitress brought that food for the table of 4 men and then brought out breakfast for one of the other couples.
I called the waitress over to mention we were in the restaurant and ordered 20 minutes before these other 8 people came in. The waitress informed me the kitchen ran out of eggs earlier and decided not to tell us. That employee who walked out the front door was going out to buy some eggs. I asked "but how did that table of 4 men get their breakfast?" The waitress said they are "Friends of the owner and claimed they were in a hurry and the owner left, so.......I don't know what to say".
They run out of eggs and have us sit there for almost 45 minutes without an explanation or apology. On top of that they gave their "friends" priority service. HOW RUDE! They never even suggested making up for this in any way.
We stood up and walked out and said we would never eat here again. We would make sure all of our friends would know of this experience along with restaurant ratings sites on the web.
We drove down the street to Ken's Corner restaurant and they were fantastic and sympathetic to our bad morning. I heard patrons of that restaurant sharing similar stories of Spicy Green Bean's bad service. Good to know I wasn't the only one. After reading other bad reviews of Spicy Green Bean, I am surprised they are still in business. It's only a matter of time when all this word of mouth will catch up with them.
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