Durham >Automotive Sales & Services > Southern States Volkswagen of Durham
3823 Durham Chapel Hill Blvd., Durham, NC | Directions 2770735.970307 -78.953796
Southern States Volkswagen of Durham is a dealership that provides excellent customer service. Derrick Lett, General Service Manager, has been there from the day I bought the car backing their product and service. I am very pleased with my car, their service and professionalism they have presented during my service visits. The Service Dept has been right there and took care of what was needed during each visit, explained up front and provided what was agreed on. I would like to mention Andrew, the Service Manager, Raphael and Deb. All are top notch in my book. I have had my car 1.5 years and I love my Volkswagen Passat TDISEL. Aweseom performance and ride.
Artur and the rest of the sales team were great and went the extra mile to get the exact vehicle I wanted, and worked with me on pricing. Love my new Jetta.
I had my car serviced today and received exceptional customer service. Raphael Clement has handled my car and completed all task then followed through to make sure I was 100% pleased. Derrick Lett, General Manager, met with me and ensured my experience was fulfilled. I am pleased with Southern States Volkswagen and will recommend my bff for a Volkswagen. She wants a Beetle. Kudos to this dealership and Service Department.
Had a wonderful experience with the dealer. Will be telling all my friends about the experience
Purchasing my car from them was an amazing experience. All the gentlemen who helped me were amazingly nice and very understanding with the amount of questions I had. As a woman it is difficult to know you are getting a good price on a vehicle, but they made the process so easy to understand and seamless!
Gorgeous, stunning, interesting, fresh arrangements EVERY TIME.
Keith Hutchins was a delight to work with. Not only is he is friendly and very knowledgeable about the VW product line, but he is enthusiastic about the company and the various models that we looked at. Before taking a couple of test drives in the two different models, he went over their characteristics and tried to help me understand some of the mechanics behind the great handling that they have. He answered every question I came up with and was frank with his answers, spending almost two hours with me! I had test-driven a VW at another VW dealership nearby and basically got in the car and drove around with the salesperson, got out, was asked if I had any questions, and then I was off, after about 45 minutes. The salesperson seemed to communicate that he didn't care if I were interested in the car or not. What a difference at Southern States of Durham with Keith! Keith made my experience (and my husband's, who test-drove the car with Keith about one week after me)not only very informative but pleasurable.
I am a new customer to this dealership recently moved here. In my last two experiences here I have been treated like royalty. I cannot identify with the negative reviews I have read here and frankly don't understand how any dealership could stay in business very long if they were so poor. Volkswagen would not tolerate it. I would be happy to give this dealer an excellent testimonial. I had a check engine light and various electrical bugaboos that were butchered by an independent shop (you live & learn) while trying to "save money". Although it took an extra day than what I had anticipated, I'm happy they took extra time to fix it right. Sam the service manager saved me time and money and treated me professionally throughout.
It helps if you submit internet price requests ahead of time -turned out to be about $1,000 less on an already good fair price Josh offered. So, overall, price was definitely a "5" after SSVW matched the internet quote (from the same dealer, but internet department interestingly). Chavis, the finance guy was genuinely friendly and respectful.
Keith Hutchins was so courteous and helpful with the purchase of my new Beetle. It was my dream car and although I had some credit issues, Keith worked hard to get me in my dream car. I would highly recomend this dealership to anybody! These people rock! I've never been treated so respectfully at a car dealership. It was the best car buying experience I've ever had.
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