Durham >Southern States Volkswagen of Durham
3823 Durham Chapel Hill Blvd., Durham, NC | Directions 2770735.970307 -78.953796
I just want to make a shout out to Southern States VW of Durham, specifically Rod Miller, Keith Hutchins and Derek Lett (General Manger) and Santiago. I first heard about this dealership on the Light 103.9 over a year ago and wrote the name and number down on a napkin and kept it in my truck. Well, this year, God prompted me to contact them, I did an application online and referenced hearing Rod on the radio. I met with Keith Hutchins, Rod Miller and Derek Lett (General Manager) and was treated with the utmost respect and care. The vehicle I was originally looking for had been sold, but this group of kind people found me another one; which was even better!! Just like the commercial says, Good credit, bad credit, no credit...they go above and beyond the call of duty to get you into a vehicle!! I commend them on so many levels that I felt compelled to write on your wall for your Light listeners to read and perhaps be able to experience the superb car buying process that my wife and I shared! God bless!!!
This was a perfect buying experience from beginning to end. Rod Miller was courteous professional and helpful. The salesman Artur B was the best I have encountered. He was attentive and listened to my needs. His explanation of the car and test drive sold me. He followed up and made me feel important. Handling the paperwork with Chavis was a pleasure as well. I had a thorough explanation of all documents and felt comfortable with the process. I received a visit in the dealership from the general manager and felt a genuine interest in my experience.
I have purchased a lot of cars. This experience by far was the best. I will be back and will send friends and family. Thank you Southern States.
Easy to work with, worked around my schedule, had plenty of vehicles to choose from, thoroughly explained financing options, ultimately made the deal work for me, was in a out in a couple hours.
Standard oil change, tire rotation, and inspection. They were timely and helpful.
Southern States has some awesome people there. All of there Techs are seasoned and definitely know what they are doing. Sam the service manager is a nice guy and helped me with two recalls I had on my 07 Jetta. The car is great and is by far the most fun to drive car I have ever owned!.. When I bought they were patient with me as I tried to figure out actually how to go about buying a new car. I was impressed by the knowledge I was given. A salesperson at another dealer must have been new but he didn't really answer any of my questions. I would definitely suggest checking these guys out if you are at all interested in buying a new or even used Volkswagen. services aren't cheap but I knew that buying a German made car.
My wife and I were on an east coast trip in May of 2012 when I left my lights on over night killed the battery and had to get the security code reboot to start the car. This happened on a Saturday
afternoon as we were getting ready to leave for an hour and a half
ride to our next visit. Bill Rate and Andrew Biesemeir, service advisors, got us in and out in about an hour. Friendly and prompt service. Thanks again from a Wisconsin TDI owner.
Bought a car here . The service was polite, the car I got was super and the price was ok too
I own a 2012 Passat S from this dealership. This service here is always great! They are always going out of there way to help their customers. I went in today to get a new tire, they did not have the tire I wanted in stock so they provided me with a brand new Passat SE to drive until my baby is ready.
Keith Hutchins was a delight to work with. Not only is he is friendly and very knowledgeable about the VW product line, but he is enthusiastic about the company and the various models that we looked at. Before taking a couple of test drives in the two different models, he went over their characteristics and tried to help me understand some of the mechanics behind the great handling that they have. He answered every question I came up with and was frank with his answers, spending almost two hours with me! I had test-driven a VW at another VW dealership nearby and basically got in the car and drove around with the salesperson, got out, was asked if I had any questions, and then I was off, after about 45 minutes. The salesperson seemed to communicate that he didn't care if I were interested in the car or not. What a difference at Southern States of Durham with Keith! Keith made my experience (and my husband's, who test-drove the car with Keith about one week after me)not only very informative but pleasurable.
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