Durham >Automotive Sales & Services > Southern States Volkswagen of Durham
3823 Durham Chapel Hill Blvd., Durham, NC | Directions 2770735.970307 -78.953796
Few dealerships own up to their brand when everything goes wrong. My 2010 GTI was having constant issues and finally the drive train failed after just 42k miles out of warranty. I have to commend Southern States with their professional approach in resolving the engine issues and their willingness to work with me and get the car covered under the 100k mile drive train warranty by Volkswagen. Southern States not only helped me and saved my vehicle and saved me from thousands of dollars of repair damage, but their customer service has been top notch and helped me out along the way. I have never encountered better service anywhere.
Southern States provided me a loaner vehicle to get myself around while they worked on my vehicle and have gone above and beyond to make things right. I only hope that any new car myself or any of my family members purchase in the future; comes with this level of service and more importantly they live up to their brand 101%. I applaud you Southern States!
Just a note to express our appreciation for the courteous, prompt, and professional mannerin which you and the staff of Southern States Volkswagen of Durham assisted us with the recent purchase of a 2010 New Beetle Convertible.
On Friday morning, August 27, our son-in-law, who works for Scott Insurance, contacted Mr. Jeff Gorton and requested assistance in obtaining availability and a quote on a specific vehicle we were considering purchasing. By early afternoon you and I had spoken on the phone and basically finalized the deal, your sales consultant Priest Glenn and I had spoken and he had someone on the way to another dealer to pick up the vehicle with an 11:00 AM appointment scheduled on Saturday, August 28 for us to pick up the car.
When we arrived Saturday at approximately 11 ;00 AM we were greeted by you and introduced to Priest and the genera! manager. Everything, the equipment on the car, price, etc. were exactly as discussed Friday. We would like for you to express our appreciation to Priest Glenn and Chavis Rachel for their kindness and a great job! It was a pleasure doing business with you guys!
Keith did a great job. He was easy to work with and extremely plesant. I was direct about what my needs and budget were. His response was professional and thorough. The purchase was painless. I enjoyed working with Keith. He had a warm and open style. I would be more than willing to recommend Keith to anyone looking to purchase a new Volkswagon!
I just want to make a shout out to Southern States VW of Durham, specifically Rod Miller, Keith Hutchins and Derek Lett (General Manger) and Santiago. I first heard about this dealership on the Light 103.9 over a year ago and wrote the name and number down on a napkin and kept it in my truck. Well, this year, God prompted me to contact them, I did an application online and referenced hearing Rod on the radio. I met with Keith Hutchins, Rod Miller and Derek Lett (General Manager) and was treated with the utmost respect and care. The vehicle I was originally looking for had been sold, but this group of kind people found me another one; which was even better!! Just like the commercial says, Good credit, bad credit, no credit...they go above and beyond the call of duty to get you into a vehicle!! I commend them on so many levels that I felt compelled to write on your wall for your Light listeners to read and perhaps be able to experience the superb car buying process that my wife and I shared! God bless!!!
This was a perfect buying experience from beginning to end. Rod Miller was courteous professional and helpful. The salesman Artur B was the best I have encountered. He was attentive and listened to my needs. His explanation of the car and test drive sold me. He followed up and made me feel important. Handling the paperwork with Chavis was a pleasure as well. I had a thorough explanation of all documents and felt comfortable with the process. I received a visit in the dealership from the general manager and felt a genuine interest in my experience.
I have purchased a lot of cars. This experience by far was the best. I will be back and will send friends and family. Thank you Southern States.
Easy to work with, worked around my schedule, had plenty of vehicles to choose from, thoroughly explained financing options, ultimately made the deal work for me, was in a out in a couple hours.
Standard oil change, tire rotation, and inspection. They were timely and helpful.
Southern States has some awesome people there. All of there Techs are seasoned and definitely know what they are doing. Sam the service manager is a nice guy and helped me with two recalls I had on my 07 Jetta. The car is great and is by far the most fun to drive car I have ever owned!.. When I bought they were patient with me as I tried to figure out actually how to go about buying a new car. I was impressed by the knowledge I was given. A salesperson at another dealer must have been new but he didn't really answer any of my questions. I would definitely suggest checking these guys out if you are at all interested in buying a new or even used Volkswagen. services aren't cheap but I knew that buying a German made car.
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