Durham >Dry Cleaning & Laundry Services > Regency Cleaners & Laundramat
3912 University Dr, Durham, NC | Directions 2770735.966297 -78.954159
Mon 07:00 AM-07:00 PM;Tue 07:00 AM-07:00 PM;Wed 07:00 AM-07:00 PM;Thu 07:00 AM-07:00 PM;Fri 07:00 AM-07:00 PM
You're to blame if they lose your shirt – Regency Dry Cleaners gave me another person's shirt instead of mine when I picked up clean laundry. Four months later when I reached into my closet for the shirt I found this strange cotton and polyester shirt, different collar and sleeve size. The owner of the business never apologized for their own tagging error.
She said only that they would not pay for my lost shirt because I had noticed the error after 90 days. This was the second time they had given me the wrong shirt. I have been giving shirts to this business for 10 years! Their complete lack of responsibility for their error made me decide to look for a business more careful to correct its own errors instead of making the customer feel a shirt lost by the laundry is somehow the customer's fault.
Leave creases in clothing – I had been coming here for a while, all of a sudden the mens dress shirts were not pressed well at all. There were numerous creases steamed into the fabric and it would take me 30 minutes per shirt to iron them after I had paid the cleaners to do this. I mentioned this twice to the employees, I was told they had a new maching and a lot of people were complaing as well. I have since taken my business elsewhere. Unless you want to spend quite a bit of time re-ironing your shirts, then try someplace else.
Editorial Review – Alterations and dry cleaning services for shirts, slacks, bedding and wedding gowns and treatments for leather, suede, and down.
yolanda is a very valuable employee at this location she is very friendly and always treat the customer with the highest level of respect and makes you just want to keep coming back.
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