5808 N 56th St # A, Tampa, FL | Directions 3361028.001786 -82.394226
Im sending this email to let you know how very disappointed, with one hour heating and Air conditioning,I purchased a unit from you 2 years ago, Since purchasing this unit.. i have had you guys come out at least 6 times.. since the unit has been purchased, due to a freon leak!.. I have received apology after apology and the unit still isn't fixed.. I also just purchased a hot water heater s thru benjiman franklin, which i found out later that you also own that company
if i had knew at the time that it was the same company i would have not purchased it.
I called last week to complain of the same problem again. with the unit. as i talked to the person on the phone they informed me that
i would have pay a 79.oo dollar charge! for him to come out, for the same problem. i told the person on the phone that i refuse to pay it!
due to it's a recurring problem, he then stats , that it's up to the technician. I work 3rd shift , so out of the 6times maybe more.? i have to
stay up waiting for a tech to come out! I told a couple of people about this, and everyone says i should seek legal actions.. i do not want
to have to take it to that level.. but if my unit is not fixed or replaced , i have no other choice.. i do not want any more apologizes i just want
my unit fixed! i called one day after the last vist. and was told that i already had an appointment scheduled for today! so on top of that
i was told that i would have to wait 5 days! for him to come back out since i had an appointment. the tech told me when he left if there's
anymore problems before that to call! (why call if it wasn't going to do any good) . I had To go 5 extra days with No Air, With family visiting,
So today im going to have to stay awake again.. for him to fill up the freon or try to find the leak.. Im, tired and Frustrated!!
P.s i forgot to mention that 2 days after the unit was installed that it broke down.. that was the first episode.. look at the history
please..(2nd time the tech had the nerve to tell me he's not going to charge me this time.. THIS Time?
So you guys like to sell new air conditioners. As the guy that came here said, you have a leak, and I said Where and he said I don't know, but I can charge the unit for $516. with no guarantee. Or I can call the office and see what cost is for new unit. I told him I would get another opinion, which I did. $300.00 later the leak was found, the unit charged by Carson Rock A/C and Refrigeration. The leak was in the dryer, right out there by the unit outside, obviously rusted out and I could see the bubbles when Carson sprayed water on it. Now, who would you call? Scotts One Hour Air are a bunch of Con Artists.
best service's i have ever used adam.w will fix your ac and make you happy also the company dispatcher robyn was also very helpful great company recommend to all
NOT GOING TO NAME NAMES THEY KNOW WHO THEY ARE
called one hour on 4-11-11 to check the air system on a house we just bought was told needed a new one.so we met with the sales rep and he walked us though the sales pitch.he went on and on about no other company can offer the warranties they do so we bit.we asked if there was anything else we would need like duct work and the rep said nope duct work checked out fine and the install team will be here tomorrow morning. it was more like mid afternoon but ok they installed a 15seer 2 1/2 ton amana goodman heat pump. took the install guys close to 10 hrs to do the change out.shorten this story some. since then we have had one hour out to the house close to 20 times they have replaced the condenser the airhandler the duct work ( we didnt need) at a sum of $3500(we got a deal( B.S.) GOT RIPPED OFF) and now replaced the complete system with a 3 ton mix match 14 seer system. they installed a carrier airhandler and a bryant compressor. the compressor was a 13seer and they told me with this top of the line airhandler it would make it 15seer. after i called carrie and bryant both and spoke to there senor staff they both told me that fist the system was there bottom of the line basic system and on a perfect day the system would never do a 15seer. they provided me the AHIR certificate to prove it. i have made many calls to the offices their manager(no names) accused me of damaging the unit in not so many words. i can go on and on .. but i wont . bottom line i now have a POS 3 ton system running at 13 maybe 14 seer eating up my electric bills went from $150 to over $210 .the unit blows hot air and they have refused to return my calls or speak to me on this matter. so let this be a lesson to all please do your home work with a/c companys
DO NOT USE! WAY OVERPRICED! NOT TRUTHFUL ABOUT SERVICES NEEDED! BEWARE! Company visited my home to repair AC unit. I knew exactly what issue was. Small $30 part replaced and freon added. They told me they had to completly tear down my unit and rebuild. $2000 minimum. Tried to sucker me into their "tiered" pricing as a so called "non-member". Then suggested I would be better off getting a new updated AC system starting at $5000. Had another company come out and fix. $350.00. One Hour Air tried to take advantage of me thinking I did not know anything about AC systems. Unfortunately for them I do. If you do not know about AC units please do yourself a favor and use someone else. While they do have technical systems knowledge they also seem to have been trained in the art of high pressure sale tactics.
WAY OVERPRICED - AC was out 90 degrees in the house. Gave them a call, $69 service fee, not bad.
I basically knew what the problem was before he showed up. Run Cap on compress was bad. I Googled it and found the part for $11. I just wanted it fixed quickly because I have a newborn sweating at home.
Technician came out and did an inspection and came up with a list of problems totaling over $3000. For that price I could replace the whole outside unit.
They have this stupid pricing tier system.
Tier 1 = $184 for every part they clean or adjust.
Tier 2 = $341 for every minor part they repair, replace or install.
And it goes up from there $516 / $841 / $1371
So I told the tech to just replace the Run Cap and Start Kit ($341 X 2 = $682).
It took him 10 minutes to do the job.
How hard is it to pull off a few wires that have connectors and plug in the new part? If you can change batteries in a flash light you could do this job.
Then they try to sell you on this protection plan for $250/year so I can save $100 on this bill. I don't think so.
After I payed the $712 bill the tech tells me you are a pound low on Freon. I ask how much? That's a tier 2 service $341. I then basically told him to get out!!!
I let everyone I know to stay away from these guys.
BEWARE THESE GUYS ARE CON ARTISTS – I just wanted to warn our community at that this company comes on strong and seems very nice ....at first.
But be warned they are very skilled snake oil salesmen who use manipulative techniques.
Do not purchase an airconditioning system from this company unless you are ready for years of torture. Every maintenance visit (that is MANDATORY to keep your systems warranty valid) becomes a new selling opportunity for "upgrades" that should have been included in the high price paid upfront.
This company's only goal is to separate you from your money.... over & over again.
You pay 3 or 4 times more for your system to begin with and then every time they come to your home for their maintenance visits or one of their "precision tune ups" be prepared to open up your wallet....no there probably won't be enough money in your wallet ...be prepared to open up ALL of your bank accounts !
Using this company was the WORST mistake of my LIFE.
Excellent Service Tech – I just wanted to say thank you to the technician Richard Santos at One Hour Air for being so honest. I greatly appreciate your help with my air conditioner issues. Thank you for checking and re - checking all the details as well as your prompt service. Cheers to a job well done.
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