Doctors >Lakeside Family Physicians
19620 W Catawba Ave, Cornelius, NC | Directions 2803135.479734 -80.889185
Great Doctors...Horrible Front Office – Although the medical doctor staff here is wonderful the administrative/front office staff is deplorable. After a number of years with this practice my husband and I are going elsewhere.
The front office staff is unable and unwilling to assist patients in determining medical costs prior to service. There are no billing specialists on site that can answer questions or even tell you what a procedure prior to having done will cost...even if you have the doctors orders in hand!!!
Over the years repeatedly we have a had billing discrepancies to both our cash paid items and our insurance. Their billing function is outsourced but neither the billing department nor the office staff can communicate with each other and the burden is put on the customer. For three months in a row now I have requested to pay my bill 100% at the time of service only to receive an additional bill later for the same day. To make matters worse after submitting payment for those bills I arrive on month four to the office and am charged again for the bill amounts because my payments have not been applied to my account and no one in the office can tell me where my money has been applied to!!!
In my opinion their staff is rather incompetent and there seems to be no intention of improving it. I high recommend going elsewhere for medical services. It's not worth the headache.
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