Smith's Body Shop & Wrecker

(704) 821-9934 | View Website

1551 Stallings Rd, Matthews, NC | Directions   28104

35.097266 -80.677311

Open Hours

Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

 
Auto Body Paint & Repair, Tires & Wheels, Automotive Repair  more

More Categories: Towing, Marine Towing, Truck Repair

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Reviews for Smith's Body Shop & Wrecker

2 months ago

The work done on my car was just fine. However, the communication between the office and myself was horrible. They NEVER called me to update me on the repair. I called them every few days and was always told to call back and that the repair was not ready due to a reason that was acceptable. On November 26, I called and was told that it was ready except for detailing. I was also told that they would call me back after the detailing was done. I did not hear back. I should have know better. I called on November 27 and left a voice mail message to call me. They did not. The next day was Thanksgiving and then Thanksgiving Friday and weekend. On Monday, December 2, I called and was told to pick it up. I did. They had marked the car as "ready for pickup" on November 26 and therefore the rental car company has charged me for the rental from November 27 to December 2. I am working with State Farm to get it changed, but I am not having much success after being on the phone with them all morning. This all happened to me for someone running into me - an accident at which I was not at fault. Let the buyer beware!!! I would not use this body shop. I am sure there are ones in the area that are just as good and have a level of customer service above this - which was no customer service. I expected to be treated better.

 


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