11025 Carolina Place Pkwy, Pineville, NC | Directions 2813435.082257 -80.877337
Mon. - Sat. 10am - 9:30pm;Sun. 12am - 6pm
Fair and Honest People in Hard Times – About two months ago I brought my husbands quite expensive watch to have a battery which i had previously taken to another jewelry store. The other store told me after 20 minutes of trying to change the battery it wasn't working they had to send it away to get an estimate and it would take up to 1 month, I did so and heard back in a month and a half that it was going to cost almost as much as the watch. My brother told me of his great experience at the watch dr. so i went and they noticed an improperly installed battery the fixed this minor problem at no cost to me and informed me of all the other repairs they do on jewelry and watches amazingly on sight. Thank You Jewelry And Watch Dr. For The Wonderful Experience!!
very disappointed – I have used these people for at least 2 years. I took a gold Kugeran to turn into cash. They gave me a check for a reasonable amount and told me to go to Wachovia across the street for cash. But since I was passing my own bank I deposited it. The check bounced and charged my account $8. When I took the cancelled check to Wachovia they ran it again and charged me $5. I have a watch that needs repair, I WILL NEVER, EVER return to this business establishment again and I will NEVER recommend them to anyone else and I will write this message in the Sun City News that these people are not trustworthy. They do owe me $13 but I won't go there to request this as I never want to see them again!
THESE GUYS CANNOT GET IT RIGHT! – Left a watch for repair. They called me 2 times with estimated cost which I approved 2 times. Weeks go by so I check back with them. They state they called me on "x" date and never heard back from me, so nothing had been done.
When I explained their calls and objected they acted as if it was "too bad"..."my problem"..."you want us to fix the watch or no?" These guys do not know how to run a business (or a Dairy Queen for that matter). Maybe they can do repairs? Who knows; who cares?
It is rare to find an honest business these days! – I took my wife's Fossil watch (a gift from her aunt) in for repair. They estimated the cost of repairing the winding stem (broken) and replacing the crystal (scratched) and the cost seemed reasonable and fair. After the two weeks they needed for the repair I called them and they regretted to inform me that they had broken the band mounting ear off of the case in the process of the repair. I went in to the shop and talked with Lorenzo Caputo and he explained what had happened. Things like this happen in the repair business... but what is rare is when people step up and make it right! I am very satisfied with the resolution and will continue to give him my business along with recommending him highly.
It hasn't been all good... – I have done much business with them in the past and was very satisfied with their services. However, a recent event has forced me to consider them in a far different, and negative way. After purchasing a $600 watch from them I put money down ($50) on one of their vintage watches in the display case. They put the watch aside for me and I came back in about a week to pay off the remainder of the agreed total purchase price of $400. At that point they told me the watch wasn't running right and they would fix it. I thought, sure, makes sense they would get it running right before selling it to me, and I'm all for that. Well, it has been over a month now and still no watch.
(8/24) **** Final Resolution to this issue **** I cancelled my purchase of this watch after approximately 2 1/2 months of waiting for repairs. I found another watch for slightly more money and perfect condition. Overall, I am increasing my rating by two stars because the guys were forthcoming about the running condition of the watch and it was indeed not running correctly. They could have just sold it 'as is' but they wanted to do the right thing and try to fix it - can't find fault in that. However, they really didn't know much about these kind of watches, so they should have been more upfront about that and sent it off to someone who did know how to fix these watches to begin with. If they had done that it would be fixed by now and I would be glowingly happy.
**** I will certainly do business with them again and appreciate their efforts and honesty.
Best Jewelry Repair – I have been going to the Watch Doctor for four years now and have to say have never been disappointed in their service or pricing. They take time and genuinely care about their customers. It is a wonderful environment and am thrilled to have found them. Plus they not only take care of watches but have designed beautiful pieces from old gold that I have brought in or redesigned an old piece for me as well. I can only highly recommend them.
Great service and fine selection of merchandise – The staff at The Jewelry and Watch Doctor work hard to give each customer indiviual attention and meet their individual needs. They have a fine selection of both new and estate pieces and their prices for service are more than fair. Sometimes a repair will not make sense for financial reasons but the customer wants it done for sentimental reasons. The staff at this shop treat it as being just as important as working on a Rolex.
My only suggestion for improvement is that a bigger shop is needed. Sometimes it get really crowded in this small shop.
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