518 E 2nd St, Santa Ana, CA | Directions 9270133.746046 -117.862498
BERT'S FOREIGN AUTO SERVICE - GREAT PLACE – Today was my lucky day, I have a Mercedes and yesterday I had two messages one regarding tire pressure and the other for tail and brake light. I haven't had my car long so I was very frustrated. I originally was going to go to a dealer but decided to look on the internet and see if I could find a place close to work.. Well I saw's Bert's Auto, I came them a call and I got a very pleasant voice that say just bring it in, I immedicately felt very comforatable . On my lunch break I drove there. They looked to be very busy.. but one of the repair guys came to my car and assisted be right away. They checked my tire pressures , replace the bulb for the break like and may sure all messages were clear.. I waited a few minutes to find out my bill and Bert said it's ok.. no charge.. OMG, you never get that kind of customer service .. I was so thankful.. as a Women a small job to them was huge for me. I will definitely go back and recommend them to everyone. I have already started spreading the word. Don't let the appreance of the shop fool you. Great service is very thing and very much worth going back for.
I Can't Say Enough Good Things About Bert's – I have had Mercedes Benzes for Twenty tyears. In that time I have used House of Imports, Fletcher Jones Five Star in Costa Mesa and Automax in Tustin for repairs. The one common denominator is that they were and I am sure still are ridiculously priced. A number years ago, I met Ron Jefferies when our sons played sports together. Ron mentioned to me his company, Bert's Foriegn Car service. At the time I was skeptical, because I thought that i would be better off with the dealer or a supposedly higher end service center. As one of my three E series got older I thought I would give Ron a try. Since that trial I have become a loyal client. Ron has fixed more things on my aging fleet than I can recall. He never minds if I just stop in when a engine warning light comes on. He has serviced my cars as well as if not better than anyone else could and has saved me thousands of dollars, I am not exaggerating that number. The reason why I post this today is because six hours ago my 2007 E350 had a shock absorber bracket crack and I could not continue to drive it. I called Ron who was closing up for the holidays told me to slowly drive the car over and when I got there intead of simply replacing the shock at great cost, he took the broken part and ingeniously welded the piece back into functional condition. Being aware of my strained financial circumstances due to the recession, he lterally granted this repair to me as a Christmas present and a thank you for my Loyalty to Bert's. You will never get that type of immediate service from other service providers, they would have taken days to get to the repair and would have charged me somewhere in the neighborhood of $600.00.
It is this type of time honored, humane, caring business practice that the profit first types just don't get. If you live in Tustin like me or anywhere in Orange County Please give Ron & his fine young right hand mechanic Junior a chance. I know you will be glad
John N. North Tustin CA
QUALITY SERVICE – I own a BMW 528it (station wagon) and the rear hatch lift system failed. I called every local repair shop and all told me only a dealer could fix the problem at a cost of about $900+. Then a mechanic told me that when they can not figure out what is wrong with a car, they send it Ron at Berts Foreign car repair. My moment of discovery. So I called Ron and guess what - not only could he fix my hatch, and had done so on several other cars, but at less than half the dealer price. At last, a mechanic and not just a remove and replace wrench turner. That was last year. This year my car was leaking oil so I foolishly took it to the Goodyear dealer down the street. They told me they could not identify the source of the leak. Back to Berts and guess what - Ron identified the problem in about 5 minutes. As it turned out, my car needed a few other repairs. Now you might think that Ron was just up selling me. Not so!!! I reviewed each recommendation and broken part and all were very important repairs that no other shop mentioned. Now my car runs better than when I first purchased it.
A GREAT EXPERIENCE – I have a Mercedes and was driving on the freeway when it started to act funny. I didn't feel safe driving it and had it towed to the dealership. They gave me a quote. My friend told me to call Ron and I'm glad that I did. He saved me hundreds of dollars, drove to the dealership and picked it up and had it for me by the end of the day. With that said, I have a new mechanic. Thanks, Ron.
crook, liar, and rude – this guy Ron replaces a broken ignition switch so now i have 2 different keys, 2 years later it breaks again and says he'll fix it at cost. charges me $126 and i see on his computer that it cost $88. he's says it's not his fault it broke again and tells me to shove off. I call the dealer and for $150 and the VIN#, i get my orginal key with the ignition switch! i'm back to one key and my ignition has worked fine ever since...about 4 years ago. now hw wants to charge my dad $450 to change the air flow meter, i fount the part new on e-bay for $75 including shipping, takes 10 seconds to switch out...crook. even the dealer sells it for $210.
THEY BURNED MY CAR TO THE GROUND!!! – I brought my BMW here after the timing belt snapped and bent 8 of the 12 valves. After $1,300 worth of repairs I was told my car was good as new. Less than a day after I got it back, it began to backfire. Not knowing what was causing this, or what this meant, I called the shop and spoke to Ron and he told me that it was nothing to worry about and that I could bring it in if I wanted to for them to take a look at. This was on a Friday, I said I would bring it in immediately and he said he wouldn't have time that day, but that the backfiring was nothing to fret over. My car being my only mode of transportation, I thought (based on Ron's lack of lack of concern over the situation) that I could just bring it in on Monday. Sunday night I was driving on the 5 North and someone honked at me and yelled that my tailpipe was on fire. Less than 5 minutes later, my car was engulfed in flames. It was a total loss. The firemen said that unburnt fuel had gotten into the tailpipe and caught fire due to faulty valve work. I notified Ron and he told me to prove it was their fault. Unfortunately I had no comprehensive insurance to cover this, so I lost everything. This shop is dangerous! Their crappy workmanship cost me my beautiful car, the $1,300 I paid Bert's to fix it and nearly cost me my life!!!!
DO NOT DO BUSINESS WITH THEM!!!!!!!!!!!!!!
Excellent Service – Bert is a pleasure to deal with, upfront and honest, works with you on prices - all around great experience.
Reply to: garage_sale200 – The price for the 60K service at Honda Santa Ana is $289.95 with a coupon, the diagnostic charge for the check engine light is $95 and the diagnostic charge for the SRS light is $95. The tire rotation was in question regarding the condition of tires that showed dry-rot and it was expressed to you that the best tires should remain in the rear in case of a blowout. It is so important when you receive service from any facility that if you do have an issue regarding price or service, the only way you can receive that is by communicating to that facility you are working with. As you can see from the charges made that your total came to $192.33 for the 60K service and an additional $45 to test the SRS system and no charge whatsoever to check your check engine light and to clear the computer. Please call us if we can further assist you. It's been my pleasure to serve you. It may be helpful to you in the future that you discuss with the repair facility that you are trying to receive your service at a price that is less than the competition so that you can establish a price for services before a service is performed. If there was a problem that I accidentally backed over a brand new part that belonged to me and it interfered with your car?s drivability, I apologize and will correct the problem at no charge. If I was in an argument with my employee regarding the rotation of your tires, you don?t have to worry anymore ? my employee and I have made up.
Thank you Bert's Car Service =) – Having moved here from another state (NY), I was thoroughly researching which car shop I'd like to have my car serviced. Initially, I had called in and spoke with Ron -- he gave me a clear breakdown of what the procedure will be, cost, etc. -- he was intelligent, upfront and very kind. I went in, and just like on the phone -- he was honest, etc. -- I choose to continue to work with him and appreciate all of his team's hard work. Thank you! JY
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