Doral >Veterinary Services > Doral Centre Animal Hospital
9400 NW 58th Street, Doral, FL | Directions 3317825.825618 -80.350067
Open 24 Hours a day
I went to Doral Animal clinic late on a weeknight desperately seeking help for my dog after a horrible expirience at Banfield Hospital. Dr. Hammer took her in immediately and began checking her. right away I was told what was wrong and what needed to be done. The attention, love and matter in which my dog was received made all the difference in the world to me. Turns out she had three different problems going on at the same time which immediately Dr. Hammer began taken care off. Among other things that were going on, my dog was suffering with Pyometra which needed immediate surgery. Dr. Hammer took care of that too. She is an angel. GOD bless her hands and continue to help her in helping other people with their pets.
Is this place the cheapest hospital/vet practice around? No, it isn't. But if you were looking for a hospital or a doctor for yourself or your loved ones, would you go to the cheapest one there is or would you go to the best one who will try to do everything to save your life? If you were sick, would you tell your doctor to spare you a couple of exams or would you ask him to do what it takes to nurse you back to health and save your life? I am one of those who believes that pets are family and if you decide to adopt one you should treat them as such and get the best care you can get until there is nothing else you can do.
I have been taking my 3 dogs to Dr. Cabeza for about 2 years now. I can honestly say with in the past few months I have seen a drastic improvement in the customer service. Considering I have 3 little ones that seem to eat whatever they can find I am a regular there. For some time I was considering switching clinics after being insulted and offended by the office manager there back around Christmas time. However with in the past few months the environment seems more upbeat & friendly, I met the new manager and she is a breath of fresh air. They are even having a cutest pet contest which I thought was an adorable idea. All I can say is thank goodness because I think Dr.Cabeza is an incredible doctor and care giver to pets.
The bottom line is that she is great at what she does and we wish her much continued success!
We cannot express our thanks for all the help, patience, care, & thoughtfulness we received @ our appt. we were both nervous ( & a but scared) at first but everyone made us at ease. We left with a treat & peace of mind with our A+ bill of health & vaccines!
Dr. Cabeza is a remarkable Doctor. Melissa always gets out of her way to make my crazy dog feel at ease. Very professional and compassionate staff.
Love the staff and Doctors. My pets are like my kids and everyone has been wonderful at Doral Centre Animal Clinic. It matters a lot to us that everyone takes an interest and truly cares about my dogs. Love you guys!
The most horrible experience I have ever had. Notice all the positive reviews are only 2-3 generic lines....
I completely agree with the Yelp reviews about people only going here because of the location. I went once before after I first moved here simply because it was close to my apartment. We waited in the room for about an hour, and I could hear the vet and the assistants laughing and joking around out in the hallway. The actual ear exam took about 5 minutes, but we spent around 2 hours there total.
I called last night to make an appointment at 9am (after the woman on the phone insisting that I go in for an emergency visit just to get my money), but I called this morning and rescheduled for 2:30pm. I arrived on time, but the receptionist could not find my appointment. The first thing she said was, "Oh, I do not see you in here. You probably called the hospital down the street." In other words, she immediately blamed me for her mistake. What happened to the customer is always right? I told her I called last night and this morning, and she again said that I had probably called the wrong place. I told her that this is the only place I had ever been too, pulled out my cell phone, and showed her the phone number. She threw her colleague under the bus, "Oh, it must have been the other receptionist that booked the appointment then." I remembered the girl's name, Stephanie, and at that she was quiet (I'm assuming it was her). The girl said the vet had an "unexpected surgery" (not sure when neutering operations sprung up unexpectedly...) and for me to drop my dog off for a $100 fee. I told her that I would just come back, since my dog was not feeling well (I did not want her cooped up in a cage), and they told me to go back around 4:30pm.
This time I called before leaving my apartment, and the woman on the line told me that there were a lot of walk-ins coming in, so she could not guarantee that I would be seen right away but that I should come in within the hour. I told her I had an appointment, and she just repeated herself. Why make an appointment if you don't even respect it and take walk-ins beforehand? I assume not all walk-ins are considered emergencies...
In the car on the way, Stephanie finally called back and told me "she did not forget about me" and that the "vet just got out of surgery but had to go right into another one." The woman on the phone that I spoke with 10 minutes beforehand told me that she had been out of surgeries since this morning.
Stephanie rescheduled with me for 6:30pm. I turned my car back around (they are lucky I did not make it there in person), and I am not online writing this review and looking for a new vet.
I should have known that this place was horrible the first time I went. You have to sign a disclaimer that the vet has a right to deny service for rude customers. Why do you think they have to give out this form and so many customers get upset?
IT IS NOT WORTH IT!!! The time and money you would spend driving to a better vet is still less than what you spend waiting in the exam rooms for the vet to finish all her "surgeries" after scheduling an appointment with you and the money you spend for mediocre service. The way the staff speaks down to you sets you up to be just another "rude" customer that they mention on their disclaimer form.
Dr. Cabeza is an amazing doctor. She mentioned the dog park and possibly getting a trainer to help worried dog owners, like myself feel comfortable taking out hyperactive dogs to the park. I am very interested.
This has been the best experience I have ever had in an Animal Hospital by far. The staff was ready to work to save my kitty. I will definitely come back for all my vet needs.
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