918 E Morehead St, Charlotte, NC | Directions 2820435.213285 -80.844230
Great experience! I just started the pick up and delivery service and It has been along time that I have seen customer service this great. Everyone always points out the bad things when they happen. But I have seen nothing but good things come from them!!! They have been able to get stains out that no other cleaners can, reasonable price for the excellent quality of workmanship, and a local family operated business. I am planning on using there service from here on out!
I brought 15 shirts to them and four of them came back cut/torn in the exact same spot (on the arm). The owner said it was normal wear and tear and they refused to reimburse me anything for the shirts. Owner is obviously not concerned about doing the right thing for his customers.
Do not take your treasured clothes here. I bought an evening gown for my son's wedding. I took it to Long's to have it cleaned. They shrunk the dress in length and across the chest; threads were pulled out so that the ruching was no longer there; they never pressed the dress. They have refused to pay to fix the dress and have not returned the money I spent on having it cleaned.
BEWARE: DO NOT TAKE YOUR CLOTHES HERE! – THEY LOST MY CLOTHES. I have never been so mad at a drycleaners! They lost an Hermes tie and a blouse of mine. I had 5 other men's shirts that were supposed to be cleaned and pressed - no starch. They came back starched and the stains are still on the shirts. I don't think they even attempted to clear the stains. The 2 women behind the counter were so rude and so unapologetic for LOSING MY CLOTHES. They have a completely antiquated system of keeping track of everything. They kept flipping through their papers and couldn't find anything. Very unorganized. TERRIBLE.
Great cleaners – These cleaners dida wonderful job! I wont go any where else. I have taken over a dozen suits there and every time my wife or I go in there we are always greeted with the utmost professinalism. We had several suits there where covered in mold from the storm in LA and this cleaners was the only ones who could get it clean we are very impressed. Thank you Long's.
Over priced, and unsatisfactory, incredibly rude owner – I got 5 shirts cleaned and pressed, when i picked them up, they were so wrinkled that the store manager agreed to re-do them. Upon picking them up a second time, the shirts were still wrinkled, especially on the sleeves and cuffs.
I was told that this time the shirts were "hand pressed" and that in the future that service would cost 6.95 plus 3.45 = $10.50 per shirt! I was directed to call Mr. Long at the central office and speak to him about my concerns. Admittedly, i was very irritated when speaking with him on the phone. However, when in business it should be of upmost priority to maintain good customer relations. I was not a happy customer. Mr. Long however chose to hang up on me.
How's that for customer service?
I was also told that Long's was the "biggest dry cleaners in the state... well i'm un-impressed, and dont think i need to spend that much money on dry cleaning.
Correction - he hung up on me twice.
Quote from Mr Long "I done the job, i ain't refunded you your money. Sometime life isn't fair."
business man of the year?
Editorial Review – Dry cleaning and laundry services for dress shirts, gowns, bed sheets, table cloths and rugs; tailor shop available.
Got Red Wine out of Silk! – They got a huge red wine stain out of a 100% silk dress. The stain had set for over 48 hours. They're miracle workers - highly recommended. It's obviously family run. I don't mind paying more for the quality and reliability.
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