Austin >Home & Garden > Loft
3306 Esperanza Xing, Austin, TX | Directions 7875830.400457 -97.725984
Neighborhoods: North Burnet, North Burnet - Gateway
by far the best furniture store in Austin! – I was in The Domain and I stopped in not even knowing that they existed and I have to say I was impressed right from the beginning. The staff was very attentive and courteous the moment I walked in. The merchandise is amazing! Stuff I have never seen before at any other store. Everything has this really earthy, eco-friendly tone to it and the most amaaaaaaazing accessories. I didn’t have it in my budget to buy anything while I was….sad…. but I certainly will be back!
POOR CUSTOMER SERVICE - A SCAM! – I will never make a purchase from Loft again.
Sales associate Mary sold me an item and promised an 8 week delivery date. When the item didn't come in at 8 weeks I called and after being basically ignored for week was finally told it would be another 4.
After 4 months -- a whopping 12 weeks -- I contacted the manager, Offir, who was no more concerned with my purchase than Mary and would not offer credit or a refund.
As it stands, they have been very unapologetic and are now telling me perhaps I will get my item in another 6 weeks or so. If that's true, which is questionable at this point, that will be approximately 7 months since I ordered it.
I'm not sure what scam they're running but it's feels dishonest and has really inconvenienced me as far as putting money down in full and having nothing to show for it.
I will never buy here again.
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