Bakeries >Suarez Bakery INC
4245 Park Rd, Charlotte, NC | Directions 2820935.174287 -80.848260
Neighborhoods: Freedom Park
My husband and I were in search of a bakery to make a cake for our sons 9th birthday, this place was recommended to us by a friend. We had everything all paid for about three weeks in advance so that the cake would be ready to pick up at 8:00am the morning of our sons party which was in the afternoon that day.
That Saturday morning I received a phone call as I'm on the way to our sons double header basketball game that the image that was supposed to go on my sons cake somehow was misplaced or lost and that we needed to send them the image again. My husband went back and forth with the people who seemed to be pretty incompetent with the entire situation and not very helpful. Also they didn't seem all that concerned that they screwed up the day of our sons birthday!
After thinking we had it all straightened out, my husband went to pick up the cake in between our sons basketball games. When he arrived, guess what? Cake wasn't what we asked for. The entire top of the cake was supposed to be the whole Minecraft edible image. Instead it was a tiny comic strip of the image in the middle of the cake. We are now only a few hours until our sons party and any solution that was offered was not helpful! They offered our money back, but to us it wasn't about the money, getting what we asked for was! Then we were offered a cake delivery later that afternoon with the CORRECT cake, again, not helpful because the party was in a few hours. The staff was rude on the phone, rude in person, the owner had an attitude and wasn't very professional to deal with even after admitting fault! Not to mention that my husband missed the first half of our sons second basketball game dealing with this nonsense!!!
You know, even after admitting they screwed up, they could've at least acted like they cared! But they didn't. When dealing with customers when you screw up, you need to have a little bit of compassion for crying out loud!
So a little lesson was learned here. The saying we all know and use, "You get what you pay for" Well in this situation it wasn't the case. When I pay $100 for a birthday cake, I expect it to be ready when it's supposed to be, I expect it to be what I asked for and what was agreed upon. There should be no excuses from a so-called professional bakery.
I do not recommend this place if you're used to getting great professional service from people with a smile.......
This bakery has horrible customer service and rude employees. They messed up my son's 9th birthday cake. I ordered it 2 1/2 weeks in advance. The person who took my order did not even give me a receipt for the $100 cake I was to purchase. I talked to the bakery a few days in advance of my cake pick up. They reassured me it would be ready when they opened Saturday morning. On my way to pick it up they called and asked if I could send a image of what I asked for on the cake. After a bunch of waiting on hold and run around they said they would try to get in touch with the person who placed the order. After unsuccessfully trying to contact her I was able to locate the image of the cake. I had took a picture of a cake with it she had on her phone. I emailed this to them and they said they would have it prepare shortly.. This delay caused me to miss the 1st qtr of my son's basketball game that morning. After his first game I went to pick the cake up. Instead of it being the image of mine craft I had ordered covering 3/4 of the cake it was just a comic strip size image. The cake looked very amateurish. After voicing my displeasure I was told in a sarcastic manner no manager was available to help me. I was spoke to several rude and unhelpful employees. I became very agitated and asked to call the owner. I was told I could email the email I forwarded the image to and hung up on. After calling back the Kitchen manager (That's what he said he was, even after I was told no manager was on duty) gave my # to the owner. No real effort or attempt was made to fix the cake. I do not recommend this bakery and would advise to get your cake made elsewhere.
Poor customer service – I was in Suarez Bakery on 4/4/2012 to purchase some cookies. I'm an outside sales rep, so I often stop at a bakery or donut shop to buy "goodies" for my customers. Since I've in lived in the Southpark area for the past 15 years, I went to Suarez.
I ordered 2 dozen cookies at $1.50 each. I ask the gentleman waiting on me if I could possibly get a discount since I was ordering so many. He agreed to 10% off.
While he was finishing up with my order, an employee/manager started to ring me up. She asked her coworker what I was purchasing. He told her my order and said to give me a 10% discount. The look on her face was astounding. She was not happy about any kind of discount, and she let it be known right in front of me.
I felt bad, so I told her I would pay full price. No argument from her, so I paid full price. She didn't thank me for my business as I proceeded to leave.
The whole time I was there, not one person smiled and good customer service was nonexistent. I don't believe in paying a high price for mediocre product and bad customer service. Please give your business to someone that appreciates it.
Citysearch limits our response to 500 characters, so please excuse our brevity.
We hope our phone call and email to you has found you well, and would like to thank you again for bringing this matter to our attention. We hope our sincerest apology and offer of free replacement desserts has improved your experience to some degree. We truly appreciate your business and hope to be given the opportunity to earn your favor once again.
Perfect Cuban Bread – I read in Creative Loafing that this bakery makes Cuban bread, which is almost impossible to find in Charlotte, so being from Miami, I had to try it. I called beforehand just to be sure, and they do bake it, but only offer it on Saturday afternoons. I timed it perfectly because a fresh batch was just coming out of the oven when I got there. I bought two loaves, and maybe it's just because I haven't really good Cuban bread in so long, but it was some of the best I've ever had, just like you'd find in Miami. They said the owner is Cuban and grew up in Miami so that probably has something to do with it.
Amazing cakes – My husband surprised me with a chocolate mousse cake from Suarez Bakery, and it was AMAZING! Absolutely delicious. It was rich and moist, and was decorated with wonderful chocolate shavings and fresh chocolate-dipped strawberries.
I stopped in a few days ago and picked up a cookie and an eclair and they were both great too.
Great little bakery – I used to just buy whatever was at Harris Teeter, but now I come here for everything; birthday cakes, breads, pastries for work functions, holiday desserts, and my kids won't let me drive by without taking them in for something - they love their cupcakes and cookies, I'm partial to their eclairs. I'm pretty sure they make everything in-house, so it's always fresh, and it beats anything you'll find at a grocery store.
Absolutely horrific – I would never eat anything from here. Horrific.
Not Impressed!!! – I was very disappointed in my wedding cake. My wedding was centered around red roses. It was very important to me to have red roses on my cake. I even took pictures of what I wanted. When the cake arrived at the venue, there was not one red rose at all on the cake. There were red flowers but they were NOT roses!!! I also wanted black vines on the cake which there wasn't one, there were black details but no vine!!
The cake was good but I would never recommend this bakery to anyone. It is important that the cake be perfect for your big day and it wasn't even close to what we wanted, even with pictures provided!!!
Great Birthday Cake – Thanks to you cake bakers/decorators there. You created a wonderful b'day cake for my 6 year-old grandson!
tiramisu is NOT good and NOT tiramisu – Really disappointed with the tiramisu. Instead of whipped cream it's nasty sugar cake icing. They didn't use lady fingers but in their place is a dried out cake. Tiramisu is supposed to be a light, airy, subtle treat. This is crap. Never, ever again.
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