1111 W Sugar Creek Rd, Charlotte, NC | Directions 2821335.276013 -80.793501
Neighborhoods: Sugaw Creek/Ritch Ave, Sugaw Creek
Editorial Review by Citysearch Editors – Economy hotel offers guests free in-room local and long distance phone service and wireless Internet; complimentary breakfast also provided.
Don't waste your dime on this dump! – This dump doesn't deserve a two-star rating. The true rating is 1 1/2 stars. We booked two rooms here because the price was reasonable and the hotel was convenient to a concert in the area that we were attending.
The lobby was neat and clean but the first thing you notice when you off the elevator on the room floors is the awful stinch.
I requested two non-smoking rooms side-by-side The first room had a damaged light fixture that didn't work so I was moved to another room and unfortunately is was a smoking room. The smoke odor and air was so thick that i couldn't stay there.
In one room, there was no desk chair and in the other, the chair was so filthy, we refused to sit on it.
While at the concert, I decided to go back to the room and change into more comfortable shoes. When we got there, my traveling companions key would not work. We went down and explained the situation of the room change and the key was reset. All of my traveling companions belongings had been removed. We were in a rush to get back to the concert so we wouldn't miss the headliner so my traveling companion ran back down to get his things and was told by the night desk clerk that he needed five minutes to get the belonging.
We went back to the concert and I immediately got on the phone with the customer service team and explained the situation. I told her that if the belonging were not there that the police would be called. She called the hotel directly and spoke to the night desk clerk and was told that they were there..
Next morning I awake and want to take a hot shower before hitting the road for the return trip home and guess what! No hot water in the shower. Go figure. Worked fine in the sink.
During checkout I was given a 10% discount on one room but it could not make up for the bad experience that we had. We vowed to never stay at a Microtel again. We would have been better off spending $10 more via a hotel search engine and getting a three star. Lesson learned.
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