6128 Rozzelles Ferry Rd, Charlotte, NC | Directions 28214-187735.282663 -80.908860
Mon-Fri 8am-5pm, Sat 8am-Noon
Unprofessional and Inflexible – When my AC went out a few weeks ago, I started researching HVAC systems and began the grueling and tedious process of getting several quotes. I had a lot of things to consider. I knew I had to replace my AC but I was also debating furnace and heat pump options.
After rehashing my numerous options and asking lots of questions I decided to go with Bradham Brothers. Before I finalized my decision, I met with the sales rep a second time to ask some final questions and decided to get a heat pump based on his recommendation. Since the load calculation differed from another contractor, I simply asked him to double check his calculation. It wasn't that I didn't trust him, but mistakes happen and I just wanted to be sure a 3.5 ton was the right size for my house. We came to an agreement on the price and finalized a contract and date to do the job. He knew I needed to get this job done since I have family coming down to my house in a few weeks.
At the same time he mentioned an upcoming Energy Star rebate being offered by the state. However, he seemed to be confused about how it would work, so I took the initiative to contact the state rebate office myself to clear up the confusion. I had explained to him that I had spoken directly to Michelle, the program manager for the NC DOE and she had told me that I would be eligible for the $300 rebate because I was purchasing an Energy star product. Michelle told me that all I had to do was submit a receipt with the model numbers and it would require no certification on his part. However, he was insistent that I would not qualify for the rebate. I explained to him if I didn't get the rebate I would be OK with that. I still wanted him to do the installation and I would not be mad at him or blame him if I was denied the rebate.
His reluctance to work with me made no sense at all. It was as if he wanted to be in control and did not even want me to apply for the rebate. The reality is that the rebate is none of his concern unless he has to certify something, which is not required. Again, the only requirement to apply for this rebate is a receipt with model numbers, and cost for parts and labor.
Since the sales person is so overly concerned about the rebates and seemed to want to stop me from applying for it, just yesterday I suggested that he call the DOE Program Manager. The program manager had told me that she would be glad to talk to him and explain how it works. He seemed to be O.K with this since it would clear up any remaining confusion.
Just this morning he called me up and left a message that he is not going to do the job and that I need to find someone else. I called to talk to him to find out why. He mentioned that the rebates were too much trouble, which doesn't make any sense since all he needs to do is supply the receipt with model numbers. I was very surprised that he was acting this way, but to try and smooth things over I told him I would forgo the $300 rebate. He then mentioned that I didn't seem to trust him because I had asked him to double check his load calculation and had asked so many questions.
I have bent over backwards to work with this company. I have invested a lot of time into my search and needed to get this work done now. Since I have family coming to visit from out of state, I do not have time to search for another contractor, and they know this. Apparently they have all the business they need right now.
Think hard before you choose to do business with this company! You may get a good price, but in my experience they are inflexible, not reliable, and do not honor their word. It is also my experience that they do not have time to help customers save money with rebates and they are impatient and maybe a bit paranoid, because if you ask too many questions they assume you do not trust them.
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