6715 Ne 63rd St Ste 507, Vancouver, WA | Directions 9866145.667817 -122.602628
Neighborhoods: Walnut Grove
Simply delighted! – Im quite delighted to have found these gentlemen to fix my computer. We contact Secure remote at 7pm on a Sunday evening and had our computer fixed and back to us within 2 and a half hours. We needed someone to go in and clean up a Security tool 2009 virus that was inhibiting the computer from operating correctly. These guys did what they advertised and did it for a reasonable cost. We were also able to purchase some additional software, that for the month we've been using it, works very well.
I appreciate it Joe! You did a great job and I appreciate your hard work and dedication. You and your company have earned our continued business as well as referrals to anyone we can give them to!
The most professional and qualified guys ive talked to! – Secure remote was referred to me from a family friend that had used them to move some viruses. Im quite happy with the work that they did on our home computers as well. I worked with a couple of their technicians for a few day period to square away three of our computers. They did an excellent job and I will be utilizing their services again.
Great customer service, even better service – I am not what you consider a "computer savy" person. I can turn it on, send and receive email, and purchase to school books. About a month ago I received a call from my bank asking about some questionable purchases. I stated, "No those were not infact NOT my purchases" and was promptly sent a new card. Concerned I traced back my spending and suspected an online purchase was the source. My roommate then suggested that my pc might be infected. UGH!
With limited experience I was weary of some of the advertised computer repair services. So I called the biggest name I could find, the Geek Squad and made my appointment. The technician came to my home a couple of days later and proceeded to work on the infection. $250 dollars later, the technician finished his service thanked me for my business and left. 2 days later I get another call from my bank asking about another $900 charge for on my new card. Again I said, "No". By this time I frustrated and concerned about my rent check bouncing. I called GS to alert them to the recurring issue that their technician failed to correct. Upon calling I was rudely told I must have done something to reinfect my machine. I am 100% that it is still the same intrusion as I only use this for school. The representative was also unwilling to even consider that they didn't fix it properly and I was promptly told they could not help me any further. So I was left with a computer that is sharing my personal financial information with the world.
I started searching the web for an alternative when I found, Secure Remote Support, which offered to fix my issues for less than half the cost of the Geek Squad. Wow! I wish I would have known that before I just gave away $250. And being a college student and being on a budget, I opted for the $79.99 virus removal service. After remotely connecting to my netbook (I didn't even know that was possible), Joe hopped in the driver seat and in 2 hours my computer was operating flawlessly again. The malicious program was indentified and removed and I was given the "No Fix No Pay" Guarantee. A couple of weeks have passed and I am happy to say that I have had no more strange charges to my card and the issue my PC had are no longer mine. :) Thank you secureremotesupport
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