9300 Monroe Rd, Charlotte, NC | Directions 2827035.144689 -80.742910
Neighborhoods: Sardis Woods
Changes are good. – Apparently they ahve a new owner. Some of the staff is the same. Dr. Lanier and Ryan are not there, which is fine with me. Spoke with the new manager when I called to schedule my appointment. The receptionists where both very sweet, greet me as soon as I came in the door.
Very nice doctor. Was not the owner, but another associate. Leparo was her names. My cat responded well with her, which is not the case on most visit. I have an appointment in two weeks for the dog.
Would highly recommend.
FYI - Dr. Ryan no longer there, new owners – Sardis is owned by a lady doctor now since the previous owner pasted about several years back. I recently went back after learning that Dr. Ryan nolonger worked there.
The place is 150% better. The staff is so nice and wonderful. My dog was seen by the new owner, Dr. Johnson and she was just wonderful. Compassionate is not only their name, that is how she practices. Wonderful, wonderul!! So happy I returned.
Oh...also, duriing check out I learned that Dr. McGarry was coming back. They even my visit even more wonderul. She was such the sweetest doctor.
Keep up the good work guys!! Lucy will be in soon to see you for her recheck. Also, thank you for the outstanding care you provide.
Staff mostly friendly, but can be incompetent – I brought my sweet-tempered Border Collie, in for his regular heart worm test and bordatella booster. A friendly, young vet assistant attempted to get a sample from my dog in the exam room with me holding my pet (though a sign in the room plainly stated that for safety reasons, pets would be treated in a back room). She didn't get the vein so she withdrew the needle and raised the back of her had to my dog’s muzzle. My dog, who had been friendly and playful with the vet asst. now bared his teeth to show his disapproval with the needle stick and to warn her not to try it again. The veterinary assistant seemed to notice his displeasure and said she would have to take him to the back room and get another person to help her with the procedure. It was moments after she had disappeared with him that I heard a commotion and was told by another vet assistant that my dog had bitten someone. I'm not really sure what happened as everything took place out of sight. I was surprised to hear this news because I was sure that the assistants would have muzzled or otherwise restrained my dog since he had already warned the first vet assistant that he was no longer happy. To make a long story short, Animal Control was called, I had to sit in the exam room for an hour and a half like a prisoner (lost work time) and my pet ended up being quarantined for 10 days -- all because the staff at this place didn't take simple safety precautions to ensure my pet and their staffs' safety.
Friendly staff but not knowlegeable – Although staff is friendly, they are careless and not very knowledgeable. I took my pet in for her second set of shots. (they examine the pet in the back so that you are not able to see what is going on and ask questions right away) When they brought her back to me the vet told me that she had cleaned out my puppy's ears' because I had not been doing it and that one of them was very waxy and smelled really bad. I then explained I had just cleaned her ears less than 2 days ago that she had been crying and scratching one ear alot and wondered if she had an ear infection. The vet told me no it was just wax. I asked if it was normal for only one ear to be so dirty, so quickly and if there could be another reason my puppy could be crying. I was quickly told again no its just wax ,puppy's cry. Two days later her ear was just as bad as it had been before the cleaning. I had to take her back in and the same vet told me it was an ear infection. Not only did I have to take her back but my poor puppy had to go another couple of days of being uncomfortable b/c of the vets error. What was really annoying is that her ear and symptoms were the same as 2 days before. They are also very careless. My pet has food allergies and whenever I go there they try to feed her treats that she can't have. I have to remind them she's allergic, they then look at her chart and realize she can not have the food. They have also tried to give her medicine while she was already on another treatment. I had to remind them she was already on medication and would this medicine work with what she is taking. The vet had no idea what I was talking about and I told her it was probably on her chart... I watched in horror while the vet turned the page to verify what I was saying. Had I not reminded her she would not have remembered. Had she simply checked her chart this wouldn't have happened. I really wish I would have found a different vet in the first place.
Care more about your cash than your dog – INCREDIBLY frustrating experience today. Numerous misrepresentations & CONSTANT pushing to sell us more care than our dog really needed or than we were willing or able to pay. On first call the office manager passed himself off as a nurse & gave us a preliminary diagnosis over the phone with a quote for about $85 for a routine exam, gland expressing & boarding for the day- saying we could pick her up at 5:30. So, plans made we dropped her off at 7:30 this morning where we were immediately told she had to be picked up by 4:30 by two different people & that she would be ready by lunch. Doesn't work when you work full time! Then we were given a list of preliminary work that would "need" to be done totaling about $600(which we refused)-before anyone saw her & not including ANYTHING we asked for the previous day. We talked to them throughout the morning, always changing their recommendations & adding to the bottom line- again just for preliminary work not including an exam or treatment plan. Since we were told we had to pick her up by 4:30, I took a late lunch to pick her up. By this point we had been talked in circles by the vet, the front desk & a nurse or two (not including the office manager who said he was a nurse- found out -not so much...) & still nothing we had asked for was done! On arriving at the clinic- my husband was on the phone w/ the vet trying to figure out what was going on, she tried to tell me that he was about to approve bloodwork ($200!). On talking w/ him, he was NOT approving anything, just trying to understand why she wanted to do what she was recommending & why they weren't caught on her last visit. She also told him that we could definitely pick our dog up at 5:30- too little too late-I was waiting in the lobby. I finally said enough- asked what had been done (still nothing we asked for)- told them what we originally asked for, they FINALLYdid it- got her paperwork & a bill for $153 for work we did not approve! Grrrrrrrrrr...
They love your pets like their own – I love the hospital's doctors and staff. I think they give top level care at a reasonable price. They also take the time to explain all the procedures. Dr. Lanier-the newest doctor-is simply wonderful!
Compassionate Staff and Great Facility! – I grew up bringing my animals to Dr. Cornell. Two years ago, I adopted two dogs and we went to another vet. After a while at the other vet, I grew increasingly wary of them and switched back to Sardis Animal Clinic. The vet's listen to you as the owner of your pet. They understand that you are the one that knows your pet inside and out and they'll listen to you if you think something is not right. They explain in detail what is going on with your animal and they don't rush through a diagnosis and send you on your way. They listen to your questions and answer them to the best of their knowledge. This is not just a first time visit thing, I have received the same quality and standard of service each and every time I have ever brought my pets into this practice.
Great staff and wonderful facilities. Very convenient hours and location for me. – Excellent customer service and a very caring staff. I felt comfortable entrusting my little Sparky to their care. Dr. Cornell and Dr. McGarry both worked very hard to help our family through a difficult time. They also were able to tailor Sparky's health program around my busy schedule with work and kids. They made going to the veterinary hospital as easy as it could be and I thought there prices were good also.
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