9101 South Boulevard, Charlotte, NC | Directions 2827335.113774 -80.881835
Had 3 bad experiences with this dealership. First was on Aug 25 when we tried to lease a new Toyota camry. Was sold on a car, started the hour of paperwork only to be told that the car was already sold! No worries, though, they would find me another car. Went back on Aug 29. They had same car with different vin. All the financial numbers were still the same and they even wrote them on paper and had me initial. Went to finance office. First, they screwed up the taxes. Then, they changed the 2 year lease that we had agreed on to a 3 year lease. When I notified them of their mistake, they told me that I was wrong. After I showed them the document we all signed, they said they couldn't go that low. Walked out and in parking lot sales manager stopped me and said he would take a loss on the car to make everything right. Only, that resulted in my payment increasing by over $55/mo of what we originally agreed to! So we left and headed to rock hill. After getting screwed there as well, we decided to buy a used camry instead. Saw some good deals on town and country's website on Sep 3. Checked again on Sep 4 to make sure the cars were still available. However, once we got to the dealership only 1 of the 6 advertised under $15K was actually there! And surprise, surprise, we couldn't test drive it because the keys were missing! Don't go here and waste your time like I did!!!! Go down to Scott Clark's in Matthews, but be prepared to negotiate there or else they will take you to the bank!!!
I recently took my Toyota MR2 Spyder to them. The assistant manager, Bret Rise, told me he didn't have anyone in the shop that knew about my rarer model. Then, a moment later, he guessed I would need my transmission replaced at a cost of more than $5,000. I should have left the shop at that point and taken my car with me. Instead, I waited to hear Bret's estimate a few days later. It was $7,400! I was shocked. I sensed Bret had worked backwards by starting with a quote and suggesting work that would cost that amount. I started to call other Toyota service departments for competing quotes. A Toyota service department just 10 miles away immediately gave me a quote of $2400. I had a tow truck take my car from Town and Country that day and I will never return. Only a foolish person would trust these people.
Took 2 hours for a tire rotation and oil change. Then they forgot to honor my coupon for a free oil filter. Don't vacuum the car or refill the washewr either. Better off going to a quick Lube .
BS Website information – So, my wife and I have been looking for a new used car. We have been searching using Autotrader and found a car that seemed really interesting last week. The dealership listed was Town and Country Toyota/Scion. We went to the dealer's website for more information and to see if they had any other cars that were interesting to us. We found 4. We decided to go to the dealership and take a look at them. When we got there, they had already sold the car. In fact they had already sold every one of the cars they had listed. Even though I was pulling up the cars on their website on my phone while I was at the dealership. Now, they don't have anything in stock that is within $5,000 of our price range. A week later, they still have the same vehicles on their website. I think they are just trying to get people to come down without really ever having those vehicles.
Great Toyota Buying Experience Charlotte – Super professional sales team. Brian Barrett and Sean Williams were excellent and worked hard for my best deal. I hope the Service department performs as well. Highly recommended dealer in Charlotte, NC.
Unnecessary repairs, bad parts, long waits – The prices are high, but what you would expect for a dealer. What you would not expect is terrible service and quality, though with a saccharin-friendly smile.
One time, they told me I had a bad seal leak, but when I challenged them on it (since I knew better), they said that a grease smudge on the engine had confused the mechanic. Another time, they installed a cheap aftermarket part (instead of a Toyota part) that failed relatively quickly. When I brought it back, they refused to repair it under warranty.
If it seems like it is taking a long time, don't just sit there like a fool like I did; get up and find a service rep. That bears repeating - find someone and ask what is going on. This is easier said than done since the waiting room is (perhaps intentionally) far removed from anyone who could help you. Once I sat there for an hour after they told me my car would be out in a minute and that wasn't my worst wait.
It is hard to find anything positive to list from my visits here, but I gave it a try.
Service Dept – The service waiting room is large but it was dirty. The floor wasn't swept, end table was a mess.
The advisor was pleasent, but average. Didn't feel welcome, I kind of felt I was at an independent shop.
I ask for a wash but they do not offer it. I was a new customer and they did not take my address. Only city and state. So how will they send me the survey that they said I might be getting? Price is slightly on the high side. Overall isn't bad but I had better at other dealership. I will not return
Watch Out For The $589.50 "Doc" Fee OUCH!!! – The $589.50 "Doc Fee" is the highest that I have EVER seen. Consumer Reports says to question anything over $100, so I don't know what they are thinking charging this amount. Had several questions regarding the transaction and the salesperson NEVER responded either by phone or email. Poor customer service!
Worst service in history. – Terrible service. Don't waste your time or money.
Poor service and lies. Make sure if there is a warranty transfer that you take care of it because they won't.
Great sales people, great service department – I have bought two cars from Town and Country Toyota and there is not a better place to do business. I was treated with immense respect and patience. The service department is top of the line having treated me like a King when service was due. Marshall Moore in the service department is a true gem of a person. I felt like he truly cared about me and wanted my business for life. Town and Country does not load up their sticker prices with addendum stickers that charge $1000 for a pinstripe and a hand wax job like Scott Clark's. They deal in a straighforward manner with no addendums that try to hide things from the buyer.
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