7510 Pineville-Matthews Rd Ste 15A, Charlotte, NC | Directions 2822635.087815 -80.845409
Mon. - Fri. 10am - 8pm;Sat. 9am - 6pm;Sun. 12am - 4pm
This is a real review not from a competitor – I'm amazed that people will leave bad reviews such as the ones listed, where they are making up stories about Paul and Pet Essentials. Those are so ridiculous that they are obviously from a competitor in the area. I have been a customer of Pet Essentials for some time now and Paul has done nothing but go out of his way to give me the best price and special order things for me. The first time I did business with him was over the phone and he was extremely helpful. Everyone there has always been very helpful and gracious to me when I come in to shop. I hope that anyone reading those previous reviews will go by and shop there to make up their own mind and not believe such nonsense that was put in those reviews. He truly cares about selling nutritious food and is very knowledgeable about the products that he sells. He wouldn't have been in business as long as he has if this wasn't true.
wonderful store, GREAT OWNERS!! – PAUL AND KAREN AND THEIR EMPLOYEES ALWAYS PROVIDE GREAT SERVICE, AND ARE PROFESSIONAL, KNOWLEDGEABLE, COURTEOUS, FRIENDLY AND VERY HELPFUL. I HAVE BEEN A LOYAL CUSTOMER FOR MANY YEARS, AND I RESPECT AND GENERALLY FOLLOW THEIR ADVICE REGARDING VARIOUS ASPECTS OF PET CARE INCLUDE FOOD RECOMMENDATIONS. I NEVER FEEL THAT PERSONAL PROFIT CLOUDS THEIR RECOMMENDATIONS AS TO WHAT IS BEST FOR MY LAB. WE ALSO USE THEIR SELF-SERVE BATHING AND GROOMING FACILITY WHICH IS WELL-STACKED AND VERY CLEAN, AND FAIRLY PRICED.
WE ALWAYS FEEL WELCOME IN THEIR STORE, AND NO ONE HAS EVER BEEN RUDE, EVER!! ..WE VERY HIGHLY RECOMMEND PET ESSENTIALS WITHOUT RESERVATION WHATSOEVER!!
VERY RUDE Owner – I have been going to Pet Essentials for a very long time. I always bathe my dog and buy here treats. I went into the store and asked if it was half price still on Wed. He was very rude and said I had to have a coupon. That was fine, I didn't care to pay full price. He was so hateful so I told him I didn't like the way he was talking to me. He told me to leave the store, that he didn't want my business. I still wanted to bathe my dog, but he refused to let me and said if I did not leave, he would call the police. The police came. He told the police I could come back after I appologized to HIM???!! I couldn't believe it. I will NEVER go to there again and from what I have read, there are plenty of others that feel the same way.
Decent Products but the Owner Needs Anger Management Classes – I used to go to this pet store quite regularly and still go to the shop sometimes. They have some decent organic food, great treats, and lots of clothes, collars, toys, and leashes. However, one time, the owner started screaming at a guy who's dog growled. Now, I wasn't happy either, but this owner sounded like he was going to kill the guy when he should have taken the guy aside and quietly discussed the issue with him. However, I still went back after that. Then, a few trips later, the owner screamed (and I mean screamed) at a young, high-school aged, male employee about getting there on time. The owner was so lound that this kid was actually in tears. He seriously needs anger management classes. After that instance, I have only been back two times out of desperation for a couple of products. If this guy stops working at his own store, I may go back more. After those two instances, I was really angered that they have a Bible verse on the door but that he treats people that way. Also, it can be really hard to park there.
Training Genius – Three years ago, I was about to get rid of my dog! Gidget is a Terrier mix and was completely out of control, I was about to take her to the shelter until my neighbor begged me to go to Pet Essentials. Karen, one of the owners, helped train us. She didn't just train Gidget, she taught me how to communicate with Gidget. It's so simple and she comes from a common sense approach, I kind of feel silly that I couldn't see this before but now Gidget is the best trained dog and I owe it all to Karen and Pet Essentials. I have been a loyal customer for the past 3 years now and would never consider going to any other pet store in Charlotte.
LOVE THIS STORE – I have been shopping at Pet Essentials since I moved to Charlotte in 2001 and I just love the store, owners and staff. I have always had great customer service and they carry the most unique things for dogs. The atmosphere of the store gives a real sense that they truly care about the animals and not just the sale. I highly recommend Pet Essentials for all your doggie needs.
Best Pet Supply Store in the SouthEast – Wow, what a great pet supply store. Very clean and the store smells great, unlike many pet stores that I have been to. The staff was very friendly and helpful and their knowledge about dogs was amazing. I would highly recommend Pet Essentials to all pet lovers. The store cats are really cool too.
Best Pet Store in Charlotte - HANDS DOWN!!! – This pet store is by far the best in Charlotte. The staff there is so knowledgeable & warm. They are so willing to help & make sure your pet is healthy. I was feeding my new puppy NutroMax Puppy & they said that is one of the worst foods you can buy because of all the filler. My puppy wasn't eating the food. Once I switched to the puppy food they recommended, she started eating more food! She's much more active now. The toys are great. You might pay a little more for their food/toys/etc, but it is worth is for the caring environment you are in.
Greatest pet supplier in town. – Pet Essentials is the store of the future. Full of friendly, kind and caring owners and employees, no matter what your pets issues or behavior problems, they will get to the bottom of it and do what they can to help solve your problems. They continue to grow their product lines offering fun and interactive toys. The bathing dept. is above and beyond your typical pet store taking the mess and inconvenience out of your own bathtub. After shopping at Pet Essentials, I was done going to any other pet store in town.
Best customer service anywhere, the owner's are very knowledgeable and compassionate. They give advice you can trust. – Pet Essentials is a unique pet supply store. First of all, they do not sell animals so they are not supporting any puppy mills. Secondly, the owners are very knowledgeable and willing to spend time with you and pass on their knowledge to you. Pet Essentials truly cares about all dogs & cats. They are actively involved in rescuing dogs & cats. There are 5 cats that live in the store, very cool!! The store cats love to visit with the customers. Frankie, is one of my favorites. Oh, Pet Essentials also offers a Do It Yourself Bathing Spa. Very cool, love it and use it alot.
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