Jewelry >Brownlee Jewelers
212 S Tryon St# 160, Charlotte, NC | Directions 2828135.226261 -80.844837
Amazing customer service as usual! I love Brownlee, and have always received wonderful service. The ballantyne store staff is friendly, willing to help, efficient, and remembers me by name. Would highly recommend to others!
I am apalled at the Brownlee, Arboretum customer service by store manager. I purchased a Hershey Kiss bracelet for my 83 year old Mother for Mother's Day. She wore the bracelet one day and it fell off. I took back to store and salesperson thought it needed a longer straight part for the toggle. They were going to charge me for this and I said no, just take it back then. Mgr. stepped in and said there would be no charge. When we went back to get bracelet (visit #3) the toggle part was very unslightly and even the salesman said we needed to send back to repair shop. Visist #4, picked up the bracelet and brought home to my Mother. She wore it 2 days and I looked at her wrist and asked, where is your new bracelet. She said she had not taken it off intentionally. We searched the house and I finally found it laying in her makeup drawer. It had fallen off AGAIN! Bad design! Visit #5 to store, I told manager that I was done with this bracelet and wanted to return it. He would not allow me to return for my full money back and said I could have a store credit! I wanted my money back. This item was bought in good faith and having to go back to this store 5 times is ridiculous. $200 spent for this bracelet for my Mom and having to deal with all this craziness is ridiculous! I left store and would not take store credit. Going through their corporate office and we'll see what happens. Also contacting BBB. Not a good jewlery store to do business with! BUYER BEWARE!
BUYER BEWARE! POOR CUSTOMER SERVICE & RUDE EMPLOYEES!! I took my watch to get fixed and I was told it would be 4-6 weeks. 14 weeks passed and there was no call. I was just called last Thurs, June 21st. The lady on the phone said my watch had been ready since April 24th, 2 months prior. They had told me I would get a phone call when it was ready.. She had said they had called but didn't leave a message. She told me it was my responsibility to call to follow up. I was extremely frustrated and she became extremely rude. I WILL NEVER BUY FROM BROWN LEE AGAIN OR HAVE ANYTHING SERVICED. I would recommend Sumpter's on Wilkinson Blvd for any repairs. They have better prices and customer service!
Terrible! – Can we give zero stars??
I went in today to the Huntersville location ready to buy. I knew what I wanted and wanted to get it quickly. I wanted a new setting for my engagement ring. I was sitting with the sales girl by the engagement rings trying to pick out a setting. The owner, I think, walks over and asks the salesgirl- while I was midsentence no less- to ask me to move down so he could show a couple some engagement rings. He didn't even have the courtesy to ask me himself. I realize engagement ring shopping is a special event, but really? I can't think of a more offensive and dismissive way to treat a customer! Had he asked politely, or even made eye contact with me directly, I would have never gave it a second thought and naturally I would have been more than happy to move over.
I should have just left. But I stayed to look at a few more rings.
Again, MIDSENTENCE, he stops her and asks her to give him the two rings she was showing me to show them to the couple. It was as if I wasn't even in the room. I saw a pretty ring for $2400 that I was ready to buy and it would have been a quick, easy sale.
With a little courtesy on this visit, they could have re-earned my business. (Let me say.... I had a ring repaired there last year and it was royally botched. But since I like to support local business that are independently owned, I thought I'd give it a second chance).
Terrible terrible terrible.
(Reeds Jewelers got the $2500 I was going to spend at your store, by the way).
Really, REALLY pathetic – I'm a retail salesman of 20 years. I understand that I must add value to each of my sales for my customers to justify spending more money with me than they might for similar goods on the internet. I also have a vested interest in building a lasting relationship with each customer so that when they decide to make another purchase, there's no question who they will visit. My experience with Brownlee, specifically with Harold Russo, the faceman of the company, tells me that they have no understanding of these simple concepts. Their quick-sale mentality will surely end them. If you like lots of pressure, a woeful lack of knowledge, and a feeling that you've been taken before you even get to your car, you simply must visit Brownlee Jewelers. Otherwise, buy from Amazon and simply return it if you don't like it. The service will most likely be better.
Need an attitude adjustment – I took a set of rings to the Huntersville location to be sized. The Jeweler--would NOT listen to want I wanted, butted in when I was talking to a new female employee--she actually had great listening skills! Anyway--his "macho, I'm a jeweler, you have no idea about anything" attitude took over and of course, my rings came back WRONG!. So I go to pick them up again, after they were promised, and they weren't ready. The owner Mr. Rosseau was in and said--sure--I'll personally see to it!
So a day late and dollar short I go to get my rings--still not perfect--did I mention that they charge more than any place for sizing??? So I mention that I'd like to use the coupon on the website--the owner acts like I'm on drugs and then says, "we don't have a coupon on the website and if we did, you would need to print it (way to be green...). coupon link on their site.
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