256 Swain St, Fayetteville, NC | Directions 2830335.084202 -78.950523
Daily, 9am - 8pm
Neighborhoods: Terry Sanford
First, I would like to say that Crown Ford has MANY sales people, and experience may vary due to the person you work with. Overall, loyalty is strong and we depend on return customers, which makes up a large part of our sales. (yes, I work at Crown Ford). However, I have to discredit everything that Stephanie has said. Working closely with Gordon, I can attest to everything that was said and any exchanges made. Gordon did say that he would hold the vehicle numerous times and actually did mention a down payment that would have to be made in order to hold a vehicle for an extended amount of time. You really think a dealership that sells 300+ vehicles a month would be able to hold a vehicle (for 2 months) for a customer who is not completely dedicated to purchasing when we have numerous people inquiring about it DAILY? It's only common sense that you would do everything you could to ensure a vehicle would be held. Understandably, this customer had no idea if they were staying or leaving the country, so they had limited choices at the time. Now, if a vehicle is sold underneath us by another salesperson without our knowledge (being as an actual purchasing customer was in the showroom), we have no choice but to sell it to that person...this is based on first come, first serve, without a downpayment hold. The best we can do at that point is to appologize and make it right by finding an identical vehicle and giving an extra discount. So, in reality, no...Lafayette did not give the customer a better deal, especially not on an F-150, as we undersell them every month by at least $1,500.
All in all, we are a company based on making people happy with the Fords they purchase. While we are saddened to learn of this customer's unfortunate ordeal, sometimes these things happen. No one is perfect! Like any large business, there are good reviews and bad reviews, but our bad are few and far between. If there are any complications, we are more than happy to discuss them and try to make amends to appease our customers :)
Customer loyalty is not too high on their list of strengths. We were told by Gordon that he would hold an F-150 for my husband, who had designed the truck and had it delivered to Crown Ford. We were waiting on orders to find out if wen were staying in the United States or moving over seas. We were assured over and over again by Gordon that we would be able to buy the truck as soon as we got word on our orders. The day we found out we were staying in the states we contacted Gordon but he was off of work that day due to it being his birthday. Because we had worked with him so long we wanted to stay loyal and purchase it from him instead of another salesman. We decided to call him the next day and let him know that we were going out of town on post-deployment block leave to visit family and would be purchasing the vehicle on December 30. Gordon told us that wasn't a problem and he'd be ready for us when we returned.
We called him on December 30 as we were heading back in to town and let him know we would be in the following day at 3PM to purchase the truck. Again, he said that it would be no problem and that he would see us the following day. The following day we receive a phone call at 10AM from Gordon letting us know that "for some reason" the truck had been sold. This was the vehicle that my husband had designed overseas while he was in Afghanistan, waited for, test drove and then TOLD the dealership we were going to purchase on December 30th.
I spoke to a sales manager and there was not a bit of remorse or even an attempt to help remedy the situation. I was told that I should have put a deposit down on the vehicle- I was not actually told that I needed to put down a deposit on the truck by Gordon, our salesman. If I had known that was necessary I would have done that! We were repeatedly told that the truck was ours, the keys were in Gordon's control and that he would make sure no one touched the truck.
We were beyond upset at the terrible loyalty and customer service. We instead called over to Lafayette Ford, in Fayetteville, and we were assisted by a salesman who looked in the Ford inventory in the state of North Carolina and surrounding areas. He found my husband's exact truck (different color) and is having it sent here to Fayetteville for him. We also got a better deal. I do not recommend Crown Ford.
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