Lafayette Ford

(910) 424-0281 | View Website

5202 Raeford Rd, Fayetteville, NC | Directions   28304

35.042556 -78.964976

Open Hours

Monday - Friday 9am - 8pm Saturday:9:00am - 8:00pm Sunday: Closed

 
New Car Dealers, Automotive Sales, Fiesta  more

More Categories: Focus, Fusion, Mustang, Taurus, Escape, Edge, Explorer, Flex, Expedition, Continental, Crown Victoria, Toyo, Yokohama, Auto Dealers, Electric Car Dealers, New Truck Dealers, Used Car Dealers, Auto Parts & Accessories, Tires, Automotive Repair, Auto Body Paint & Repair

New Car Dealer Brands: Ford

Payment Methods: Discover, MasterCard, Visa

Automotive Services: Oil Changes

Used Car Dealer Products: Used Cars

Neighborhoods: Douglas Byrd

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Lafayette Ford
Lafayette Ford
Lafayette Ford
Lafayette Ford

Reviews for Lafayette Ford

Doesn't Recommend
1.0
over a year ago

$45.48 vs $1700 – On Friday I scheduled by telephone a safety recall for the driver's side (truck) airbag which had a history of detonating spontaneously when electrical wire would wear through and short. I was scheduled for 1PM Monday. When I got there, I was not in their system anywhere, was told that that had been happening a lot lately due to outsourcing of appointment scheduling, and that I was lucky that there was somebody available to work on my vehicle. Over two hours to disassemble steering column and was told that they were not able to drill out rivets for the free safety recall (rivets probably installed when air bag detonated on previous owner). This cost me $199.00 and I was told that it required $1700 from me for them to replace steering column since rivets could not be drilled out. I know that where a rivet gun fits, a drill bit should fit. So I had my son's truck towed to Tom Smith Ford of Lillington (about same driving distance) and in short time and for only $45.48 Tom Smith Ford mecahnics drilled out the rivets and then performed free safety and recall I was happily on the road again. The service reps. at both Lafayette Ford and Tom Smith Ford were very pleasant and I was treated with respect. The difference was that Lafayette Ford would have charged $1700 to replace the steering column when their mechanic(s) were "unable" to drill out rivets and Tom Smith Ford easily drilled them out and replaced them with bolts for $45.48--a $1654.52 difference!!

 


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