1111 Ireland Dr Ste 101, Fayetteville, NC | Directions 2830435.043234 -78.947424
Mon - Sat, 9am - 7pm; Sun, 10am - 6pm
Neighborhoods: Douglas Byrd
I purchased automated blinds several years ago from Blinds Plus. From the initial install to the maintenance of batteries for the automated motors, the team at Blinds Plus consistently is responsive in delivering high quality customer service. Almost 7 years after the initial install, Tish and her crew recently came to my home to remove an automated blind for a minor repair. As always, the response was prompt the workmanship and customer service are to be commended. Thank you.
Great experience!!! My agent referred me to blinds plus and I am glad he did. Tish recommended me to buy remote blinds for my new home. I am glad I took her advice. The blinds are beautiful. The two installers were very professional and knowledgeable. I will definitely refer others to use this business.
Stay away from this place. They are not the most expensive or the cheapest so you’re out nothing by going somewhere else. Keep in mind as you read this I had 11-windows, a patio door. 2 of the windows in the boys’ rooms we wanted "black out cell shades" just like the Sleep Study Center. I explained the edges had to have rails to keep ALL light out.
I got 3 estimates from local dealers; Blinds Plus came in at the middle to high end. After an obscene 1st quote they dropped the price by $600 and I should have realized if they HAD any customer service/job satisfaction that would be the $600 they dropped. The initial estimate you get a good vibe. She sounds like they know what they are doing, it was down hill after that. I hounded them to find out when my blinds were coming in every inch of the way. They told me initially 2 weeks for the blinds to come in. At the end of the first week as I was in the store dropping the check off, I was told a shipment was going to be in this Friday and it might be ours. At the end of the 3rd week with no word from them I called and was told one more week. 10 more days and I am calling and asking what is the problem. I was told they would be in Friday. I called back to find out if they came in the following week and was told they needed to schedule. You should of SCHEDULED last week knowing they were going to be in. Regardless of what time/date I told her (we have 2 kids under 2, nap times) we always were subjected to her schedule then why ask!!!! I would say before 10 am and she would call and say another job is running late and it will be 12 that turned in to 2pm and naptime was in full swing. The blinds came in (minus the black out shades) and were hung in about an hour. 3/4 of an inch was the biggest gap on 4 out of 11 windows. They were so bad you could see the window on the side of the blinds. The guy hanging them told me to call the office. He would not answer if he thought that was okay. He tried to tell me that the windows were out of plum. I measured them and 1 out of 11 windows were a little out by ¼ inch. ****Now you will be told they will have a 1/4 inch on each side and an 1/8'' give or take for the blade cutting as the machine is not calibrated every time. **** She tried to tell me the 1/4 inch plus the 1/8 each side and “BAM” you have almost 3/4 of an inch. Not happening. I PAID FOR CUSTOM BLINDS. Not a good batting average. I put half down to order and the half was due when the job was done. She tried many times to get the rest of the money before the cell shades were installed. The shades came in and were the wrong style. Not having a good feeling so far I kept the balance due. Cell shades came in and she had the audacity to put drip edge…..drip edge people as the groves and told me that is what the supplier sent her. I asked the installer if he knew what drip edge is used for. He said it was what he was told to do. Oh yea he spray-painted the scuffmarks on the drip edge in front of the house before install. After they were complete I told the installer to take them out and he started to “talk back” as he was frustrated, I am frustrated and if I am going to be unhappy then I am going to hold nothing back. The drip edge left jagged, sharp edges on the inside of the windows. I have already mentioned these are for the boy’s room and the windows are almost to the floor. I spent $2,000 and I expect nothing less than perfect. SO another 2 weeks and the supplier sent her the right size channeling and they came back. The shades I was told would relax and fall to the bottom and block the light out. It has been 4 weeks and the shades have still not relaxed. I contacted her and was told she would contact the supplier, that was 2 weeks ago and I have yet to hear from her. There is so much light coming in around the edges that we had to install black out curtains in both rooms. Stay away from them. It is not worth the hassle.
AWESOME experience!!! A friend referred me to Blinds Plus; I am glad she did. Tish went out of her way to make sure I received exactly what I wanted, even after experiencing delays caused by the builder. The installation went as planned and the guys did a great job. I would definitely refer others to use this business.
OUTSTANDING!!! Couldn't ask for a better buying experience. Tish was absolutely wonderful as she was patient with my "million" questions. As a first-time homebuyer, I needed to get that "warm fuzzy" before I purchased. TWO DAY TURNAROUND!!! That's right, two days to get the blinds ordered, shipped, and installed. And the blinds are beautiful! Finally, the two installers were both professional and extremely friendly. Installed over 10 blinds in less than an hour...incredible! I can not thank Blinds Plus (Tish) enough and I whole-heartily recommend them for all of your "blinds" needs
DO NOT GO... THEY WILL SCREW YOU OVER AND LIE – I wanted to get new blinds. So I went to them. Put the order in. I was told two weeks, which is fine I don't mind waiting. A month had gone by, I called and was told they hadn't come in yet, they should be in this week. So I called again they said they were in but one was damaged. So we waited again. Then another month had gone by still no blinds. This was an on going process for about 3-4months. I wanted to cancle. When I called to cancle the employees said they couldn't do a refund the owner has too and she will be in Monday. When I talked too the owner said she would get me the product and give me half off, if I hold on to the order. So I did. She guilted me in saying she has a daughter in college and she's been having health problems. When we had scheduled the appointment for them to come out, they never showed up. Then we rescheduled again and I was also told since they can't do refunds on credit cards???? they would be out with the money "cash" the day of install. They never showed AGAIN!!!. I called to owner WAS DONE WITH THIS CRAZY LIEING COMPANY. Demanded a refund. Since she refused to do a refund I had to call my back and I told them it was a false charge, the company was refusing to give me my product after I had paid. I got my money back throught my bank. Save time and money don't go their. A little birdy told me the owner uses the money that people pay in full too pay off orders that are not paid in full. I can see truth in that. This is a shady company they will lie to you. You will waste you time and money if you go their.
Blinds Plus has worked on installation of shutters in my home for some time now. Some dalays on the part of the manufacturer and delivery added to the owner's personal emergencies resulted in excessive delays. The work is finally complete and Tish has offered compensation for the delayed work.
Great service! – Tish was great and the blinds look fantastic! Tish went the extra mile and made sure the blinds were installed late on a Friday afternoon before we moved into our new home. We had many friends tell us to use her and they were not wrong.
Thanks for the great blinds, advice, and service!
Great place and wonderful people – I loved the blinds i got they were installed quickly and gave us temp blinds until ours arrived (special order blinds). I had great customer service. I'll be telling everyone that needs blinds to go here. Thanks for the great blinds!!
Buyers Beware – Delivery Delays and Bad Customer Service
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