Mintzer, Melanie, Md - Generations Family Practice

(919) 852-3999 | View Website

110 Preston Executive Dr # 108, Cary, NC | Directions   27513

35.791961 -78.826895

Open Hours

Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

 
Surgeons, Doctors, Family Doctors  more

Payment Methods: MasterCard, Visa

Neighborhoods:

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Reviews for Mintzer, Melanie, Md - Generations Family Practice

Doesn't Recommend
1.0
over a year ago

The Most Unprofessional Experience Ever – I called Dr. Mintzer's office to inform the office staff, or whoever handles the insurance claims, that they would have to respond to the the questionaire before the insurance company would pay. A girl answered the phone and in an obnoxious voice said, "FAMILY GENERATIONS! PLEASE HOLD!" I waited patiently, after being placed on hold for 5 minutes, the girl returned to the phone, I gave her my name, the date of service I was calling about. I was going to explain to her what the office needed to do in order for the claim to be paid, but I was rudely interrupted, with a question that would have been answered if I had not been interrupted. So then I simply stated to the girl that if she had not interrupted me and listened, she would not of had to rudely interrupted me. She then told me I had an attitude, when I stayed calm and monotone the entire time! She did not even apologize and turned the situation around on me and said that I had an attitude. The sad part is, she is the office manger! She is not even aware of her poor interaction skills with people! I really had to double check to make sure it was a doctor's office I called because it sounded like a bratty 13 year old highschooler. I could not believe it, I had never been treated so poorly in my life. I will never go back to this office! I hope my insurance no does pay them and I will not give them a Penny! The practice waiting room looks as if the furniture has been there for literally "generations," it is so old and musty. The waiting room gives you nothing but negative energy. Judging by the staff and the way they treat people, I no longer view the doctors as credible, nor trust their judgement. They need to give the office staff a bonus, so they can buy some class, and some love for themselves, so they can stop projecting their own self hatred on to other people! If your an intelligent and classy person, this office will not meet your standards in the least bit.

 


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