1129 42nd St, Des Moines, IA | Directions 5031141.599435 -93.674402
HLC Computers have a new customer – I had problems with my computer randomly freezing up, which required me to reboot to get it "unstuck". When I brought it in to HLC Computers, the person helping me listened to my story and outlined several things that could be causing the problem. I got a call later that same day explaining that it was caused by my power supply being inadequate for the hardware I was running. They found me a great deal on a new power supply and took the diagnostic fee off of my total bill, which wasn't that much to begin with. I had my computer back the same day they recieved the part. Great bunch of guys! I guarantee I will be back should I encounter any other problems in the future.
Up a creek -- no paddle – I do computer repair in Northern Iowa and have stopped by HLC many different times -- once to have them download some important files that I forgot to bring with me for a job in Urbandale. There was no issue of me competing with them, they just helped me out and I was on my way. If I lived in the Des Moines area and needed a friendly place to get computer work or support, I'd choose HLC Computers....the NICE guys.
Terrible – Very poor costumer service. The owner cursed me out and a service person went off on me yelling. They were supposed to replace the hard disk in my mac. It took them a week to figure out they put the wrong one in. They had my mac for three weeks. Now 2 usb ports don't work, logic board damaged, constant disk errors, there's 59g of free space but I get errors saying there is no space when trying to save something, apps shut down on their own, constant freezing. A week after getting it back, it wouldn't boot up at all. I took it to the Apple store, they took it apart and discovered 2 plugs from the hard disk came unplugged. They were charging me $49 for diagnostic and $89 for the disk. After a week they said it would cost me and additional $89 because the disk was really hard to get to. I end up paying $249 to get it back in worse condition than before. They are not willing to help me saying that everything was in working condition when they gave it to me. Bum deal.
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