1620 E Mcfadden Ave, Santa Ana, CA | Directions 9270533.733585 -117.845387
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Excellent Service and Repair – Excellent Service!!! The staff called with regular updates and went out of the way to make sure that all aspects of damage were addressed in timely manner. I was definitely "wowed" with the level of customer service and repair work. I will pass my experience on to others within my community.
most unprofessional business i've ever dealth with – my insurance recommended hi-tech to me and since it was the closest body shop to my apartment, i chose to go there.
not only did it take SIX WEEKS for me to get my car back, but they did not keep me up to date on the process until i called them about three weeks in and lost my mind. after that, john, the manager, called me everyday.
every time he called he told me that there was something new wrong with my car, or that they'd ordered the wrong part (this happened THREE times) or they didn't know when i'd be getting my car back. i was even told that they weren't going to fix the damage done to my front bumper because i allegedly hadn't "informed them of this damage". even though i had the car put on the lift during the estimate so they could check for any damage. the person doing the estimate had forgotten to mention it in the report.. that was eventually settled, but it added more time to my repair.
by the end of the six weeks, i was so fed up and all i wanted was my car back. i picked it up on a tuesday, and three days later, john called to ask me if anyone had informed me that my motor mount was damaged and it wasn't accident-related. weird how they forgot to mention that when i picked the car up huh? as.the car was brand new when i bought it and had no damage, it was either something that occurred during the accident or they had somehow messed it up.
john even had the audacity to say to me, "well it's not like your motor will fall out or anything."
that's good to hear, glad that your wyotech educated employees managed to further damage a car that was already demolished in an accident.
my interior lights and day-time running lights are now screwy and flickering on and off while i'm driving. they had NO reason to touch anything on the dashboard and yet they did.
i would NEVER recommend this place to anyone, nor would i return to this shop for any further work. god only knows what else is wrong with my car and i will definitely be taking it to another shop to get it repaired.
JOHN THE GM IS A 2 FACE MAN – I HAD MY CAR TOWED TO THIS PLACE RECOMMENDED BY MY INSURANCE AND ONCE I GOT THERE I WAS TREATED LIKE A QUEEN BUT ONCE THEY FOUND OUT MY INSURANCE WAS NOT GOING TO COVER THE DAMAGES THEY TURNED AROUND AND TREATED ME LIKE CRAP. ALL THEY SEE IS $$$ ESPECIALLY THE GENERAL MANAGER JOHN WHO SAID SOME REALLY NASTY THINGS TO ME. I WAS SO DISAPPOINTED THAT THERE ARE SUCH RUDE AND CRUEL HEARTED PEOPLE OUT THERE. MY PRAYERS TO THIS MAN.
Outstanding – My ins co. and dealer both recommended them, they had my rental car waiting when we dropped of my wife's Mercedes. It was done 2 day's early and they deliverd it to our home. The car looks like new what else can I say Great service, great quality!.
Hi-Tech Was Fantastic – My insurance company, Auto Club recommended me this this shop and wow, was I happy they did. My BMW looks brand new and my neighbors couldn't tell where the accident was. I recommend this shop to everyone.
JOHN (Manager) is a UNPROFESSIONAL, JOSE (Associate) is a TWIT – I TOTALLY DISAGREE WITH YOUR COMMENT BECAUSE THEY ARE ARROGANTS. THE MANAGER NAMED "JOHN" AND ASSOCIATE NAMED "JOSE" ARE VERY ARROGANT AND UNPROFESSIONAL. I TOOK MY LAND ROVER AT THIS LOCATION AND THEY DID A POOR AWFUL JOB. I HAD TO TAKE MY CAR TO A DIFFERENT LOCATION BECAUSE JOHN BROKE THE BACK OF MY CAR. JOHN HESITATED TO GIVE MY KEYS BACK. HE WANTED ME TO SIGN A DOCUMENT FIRST. PLEASE WHOEVER IS READING THIS BE AWARE THAT THE BODY SHOP OWNER IS ARROGANT AND LIAR HE WOULDN'T GIVE MY KEYS BACK BEFORE I SIGN HIS DOCUMENTS I HAD TO CALL POLICE ON HIM. HIS ASSOCIATE JOSE IS AN A*****E VERY INAPPROPRIATE. NO MANNER WHATSOEVER. PLEASE BE CAREFUL WITH THIS HI TECH COLLISION AND REPAIR.
POOR CUSTOMER SERVICE – I would have been better off going to Earl Scheib for a paint repairs.
All Hi-Tech see's is $$$$ signs and ways to file fraudulent insurance claims.
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