Propane >Greenworks Propane & Heating Oil
3400 Bath Pike Suite 305, Bethlehem, PA | Directions 1801740.661516 -75.381855
M-F 8:00am-9:00pm Saturday 8:00am-4:00pm
Poor service poor producr – Pay the extra $$ and get your fuel from a reputable company that stands by their product! I had a problem with the oil they delivered and called to complain and NO ONE from the company EXCEPT the receptionist returned my call. I have been trying to call HOLLY all week and she has yet to return my phone call and is dismissing my claim. She is a horrible manager and truely needs to be replaced as her customer service skills ...well......what skills...... HOLLY has none! She hides behind the office girls and has them do her dirty work! Obviously she cannot handle confrontation!! She really needs to be let go and get someone better suited for a managerial position. Try to find the ower of this company or HOLLY'S boss is impossible. If anyone finds them please post a contact number here!!! Really people the oil they are delivering is filled with gunk that is going to mess up your heating systems. DO NOT WASTE YOUR $$ OR RUIN YOUR HEATING SYSTEM. ALSO...PLZ REPLACE HOLLY!
Poor customer service / didnt show – On 1/10/2011 I called to order propane. They told me they would deliver next Saturday. They never showed. They then rescheduled. When they arrived they told me they couldn't fill my tank like I ordered but could only give me 400 gal. The promised me they would return next Thursday to top it off. They never showed up. I called them to follow-up and see what happened. I called twice and left messages, no return phone calls, I emailed them and no on responded. I spoke with Wendy who was very nice. She told me she would have "AJ" aka Anthony call me back. He never called. I called a few more times to follow-up and no one ever called me back. Three days later I called again to follow-up. They said AJ is due in any minute. She went to see if there was a ticket on AJ's desk. Then he came on the line. He promised me he would get me a deliver on Saturday for sure. He told me they might be able to "squeeze" me in tomorrow however if not then defiantly on Saturday. Guess what........they never showed up. I called again today and spoke with Wendy. I told her that I was disappointed that they have now missed 6 appointments and how many times I had to call to follow-up because no one called me back. I asked who the owner of the company was and she told me Ralph Tammaso however he doesn't have a voicemail or any way to get in contact with him. She told me the supervisor was Holly. I again expressed my disappointment with the lack of service. This afternoon Holly called me back. She started out very nice but told me they have a number of customers who rent their tank from Greenworks so since I was not a rental customer I didn't have priority. I tried to explain to her that I felt I was being very reasonable and had waited over a month. She because very irate and nasty towards me. I was shocked to be treated so poorly especially since I had been so patient with their company. She refused to tell me her name however I later discovered that it was Holly Szare.
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