200 Bryson Walk, Bryson City, NC | Directions 2871335.429826 -83.450553
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED
We took our golden retriever, Sandy, to Dr. Smith for the first time last year when we moved here to retire. We were very impressed with the way he treated Sandy and us when he did her yearly checkup. Unfortunately, we had to take Sandy to see Dr. Smith a few weeks ago because she suddenly became ill-she was getting to be an old girl-14-I guess when you love your friend as much as we loved her, you think she will live forever! Anyway, Dr. Smith was so kind and sensitive and worked to try to hopefully give her more time. We took her on Friday and he gave us meds and instructions for her care and said he would call and check on her Saturday morning (his office is closed on weekends). He called Saturday and we felt she was doing a little better so he said he would call Sunday morning. He did and Sandy was not doing well so he had us come in immediately. He made sure he rechecked her blood levels and all the other tests required to verify her condition. After this, we knew she was very uncomfortable and we didn't want to ever cause her undue suffering so we had to put her down. Dr. Smith and his assistant were so compassionate and caring - we all cried when she calmly drew her last breath.
We have had many pets and have loved them all. We have also visited many vets in the past but we have never been comfortable with anyone more than Dr. Smith. We feel he went above and beyond to work with us to take care of our wonderful friend. We highly recommend him.
Better than I could have hoped! – I just moved to the area in January and needed a vet for my 4 legged son. My in-laws recommended Dr. Smith and I was very pleased with the service and availability of the doctor and his staff. I think the prices are very reasonable and they dote on my sweet boy! I can't imagine anyone could say anything bad about this doctor.
couple with a bad agenda – The the letters posted above and below are from one couple with an agenda. We have been in business in Bryson City for 26 years and our reputation has never been attacked untill now. This couple presented their pet with a disease called Blastomycosis. It is expensive to diagnose and treat, unfortunately their dog was in the late stages of the disease and did not survive. They had very limited funds to spend and we accomodated them as best we could with those circumstances. They never paid their remaining bill and in return accused us of killing their pet. Much time was spent in explanation of the disease and I also shared a personal experience with them concerning a much beloved pet of my own that was lost to the disease.
Their idea of calm and reasonable consisited of barging through the front door yelling at the front desk in front of a room full of people that we killed their dog! I can understand someones anger, denial , etc.. it is a normal process to go through upon loss of loved one, but embelishments, exaggerations and half truths only tarnish the credibility of the parties involved.
As for the other comments, emergencies after hours are provided through Reach Emergency and the numbers are on our clinic recordings. Our fees are inline with the other local clinics. No, we do not do large animal or farm calls, house calls, or provide mobile services, and I do not think that is something to appolgize for. One veterinarian can do all things and be in all places at all times.
People should not be allowed to give multiple opinions and hide behind multiple abbreviated names in order to bolster their opinions. I am very sure these are good compasionate people with the best of intentions that are just experiencing a normal grieving process. I wish them and their pets the best of health and life. W. M. Smith, DVM
If you care about your pet go elsewhere – Dr. Smith has a high opinion of himself and what he charges reflects that. Unfortunately, our recent bad experience with Bryson City Veterinary Clinic and those of our friends/neighbors we have talked to that have dealt with him find his pet care and personality to be sub-par. After 6-7 negative responses from friends and neighbors with no positive comments, I stopped bothering to ask around as our experience appeared to be confirmed.
No "Emergency Numbers" were provided and I think no weekend hours now. No farm animal care and no house/farm calls. Does not bother to give out care/drug fact sheets which every other vet I have been to in the last 25+ years has done as he claims it is "too expensive" to do so. One or two pieces of paper and a little printer ink is too expensive for him?. His charges were higher than what we found in the local area for the same care.Though we had taken our pet there before, referred us as "new walk ins" when we had an emergency. I guess he did not bother to read our pets history there though it was up on the computer screen in the examination room. Kept referring to our female dog as "he".
Go to BCVC if you HAVE to in an emergency (and be prepared to pay), but if there is any way you can get to ANY other vet, do so.
I have changed vets and am extremely happy with my new one that is in the area (15 minute drive instead of 5).
Like my friends and neighbors, I will never go back to BCVC again.
Dr. Smith has no bedside manner – According to Dr Smith, you can't believe everything you read on the internet, even when it comes to fact sheets from pharmaceutical manufacturer websites. Well, I believe this is true when it comes to the good reviews I see for his office. I can't say anything with regard to what happened to our puppy one way or the other, but I can cite his childish and unprofessional behavior toward us in the aftermath.
We were calm and reasonable in demeanor, though we were requesting information and making suggestions. These were received as accusations and he became very defensive when he realized that a patronizing tone and general "talking down to us" was not working. He seemed more upset to have had to deal with an emergency on a Friday night than sympathetic for our loss.
In my years working for the University of Florida College of Veterinary Medicine on computers, I had the opportunity to overhear a professor telling a group of prospective students that a veterinarian must treat two patients. One is the pet, the other is the human client. As I said, I cannot comment about his skill in treating our puppy, but his personal skills when we had questions afterward were much to be desired.
To get some of my questions answered, I actually had to go to some of my former co-workers because he created an adversarial atmosphere where I could not even inquire about what steps I had to go through to safe guard our other animals from possible contagion. I was afraid that any more questions would further antagonize him.
So, in personal/social skills alone, I would not recommend him. I had thought our case was an isolated incident, but after speaking to friends and neighbors, I found out that there are many, many people in the community who will not go back to him. This is something I wish I had known before I went to him, so I wanted to leave this review for others who look for this kind of information. Of course, as above, Dr. Smith will tell you that you can't believe everything you read on the internet, even if you are careful about your sources.
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