878 Rose Blossom Dr, Cupertino, CA | Directions 9501437.313398 -122.043876
Terrible Experience! We placed an order for t-shirts and requested a proof. We had to call and ask for the proof. When it was sent, it was not correct. The customer service representative, Monique, was completely uncooperative and kept putting us on hold to "punish us" and had the nerve to tell us that is what she was doing. When we asked to speak to a supervisor, she refused. When we told her to cancel the order, which has not been started, she told us that they will only refund 85% of the order. I also contacted Customer Service through their chat to find out who to write to and this is the response that I received: "Unfortunately we have a policy here where the managers do not get on the phone. I can understand why that would be frustrating. They were following the protocol that has been established here" Seriously? The managers cannot talk on the phone? I promptly disputed the charges on my credit card and will never recommend this company!
Had an EXCELLENT experience with ooShirts! They were very good about contacting me immediately when there was a minor issue with one of our shirt screens, and responded quickly to my questions when I contacted them (via email and phone)! The shirts arrived EARLY and look fabulous -- nice crisp design, even after washing. I would definitely buy from them again!
GREAT!!! Our shirts turned out perfectly! There was an issue with the original uploaded picture on the shirt, and the customer service rep was very helpful in giving us options. They were delivered quickly and the printing and shirt quality are both wonderful. We have used expensive printing companies before and the results were the same as ooshirts but for twice the cost! Highly recommended!
DO NOT USE OOSHIRTS
Worst customer service I've ever experienced. They forgot about my order, and when I contacted them 2 weeks later wondering where it was, they tried to pretend it never happened. Not to mention poor quality shirts. It took me a month and a half for my order to come in when it should have been no more than 2 weeks.
Worst customer service ever... especially a guy named Manou. We received the wrong shirts and by the time they delivered our actual shirts it was too late for our demo day. Poor quality in printing as well. I wouldn't recommend this company to anyone, very unreliable...
Terrible quality. Silkscreen starts to come off after ONE washing. They don't stand behind their work and when it came time to redo the printing they stopped returning phone calls. Do yourself a favor. Find somebody else to do your printing.
I have never took the time to write a review before, but this place is worth it. They didnt send me an email confirmation for my order, after 7 days I called to check and my order hadnt even been touched yet. So I asked to cancel and receive a refund. Which never happened. I had to go through my bank and despute the charges.
Terrible customer service. Terrible quality. My experience with this company was more just horrible. Shirts were printed the incorrect shade, and they would not re-print them.
It is obvious this company thinks they can exist without good customer service, or possibly even customers! Don't use this company, bad experiences, bad customer service...the owner needs to learn that without good customer service and without customers, he will not have a business!
I've never felt compelled to write a review before, but I just have to make sure people know how awful this company is. I placed an order and paid for rush delivery because I needed the shirts by a certain date. After placing my order I called their customer service number to verify that the shirts would be here by the requested date. She said that they would.
The shirts didn't arrive by the date requested. I called their customer service line. No answer. Tried contacting through their help email and received a message back a day later saying they were having a problem with the printer and that they'd check on my order. If you hadn't checked it, how did you know their was a printer problem? If there was a problem, why not contact me earlier?
I have requested a full refund and haven't heard back yet. Just stay away. It's not worth the hassle.
EDIT: They did refund my purchase the following week after several back-and-forth emails and were courteous along the way. It was still bad business to miss the delivery date and not at least notify me of any problems.
If you have ample time and aren't overly concerned about quality I'd say give them a try. However, expect what you pay for and be prepared for possible headaches along the way.
Terrible customer service. Terrible quality. My experience with this company was more than disgusting. Shirts were printed the incorrect pantone shade, and they would not re-print them. Before I even TOLD HIM THE PROBLEM, he said "wow, this is a big order - we aren't going to want to re-print these for you." Clearly they don't back up their 100% satisfaction guarantee.
To be FAIR, I ordered a NEW pantone deck to see if maybe the error was on my part. Sure enough, the color was still terribly incorrect. The customer service department wouldn't even look at the photos with the new deck! The jerk I spoke to in California said HE tested the ink twice, but I found out the printing was done in a Pennsylvania facility - things just don't add up.
The company owner is a kid (who does not have any interaction with clients), and clearly his company reflects his lack of maturity. Sad, I just put in an order for 10,000 shirts with a competing company and got the exact pantone shade requested. Clearly they don't care about pleasing clients!
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