878 Rose Blossom Dr, Cupertino, CA | Directions 9501437.313398 -122.043876
DISASTER from the moment I placed the order. No returned phone calls, no email, no correspondence after credit card was charged. Suspect it's a bogus company and had to call AMEX EX to stop payment and filed a fraud report.
Upon using this company to begin with, I had to call about placing an order for custom shirt design because their site only offered a preview of one shirt, whereas I wanted to preview all shirts I had designed for print. When I called I was told, "Our design department reviews all orders before printing. You can't see the preview of the other shirt but as long as the logo is the same (men and women), placement of the design will automatically be corrected. We deal with orders like this all the time, we know what we're doing." I said okay.
I then placed the order and shortly after received an email stating that I needed to correct the dimensions of the design. Because those dimensions are not visible online, I had to call again. I explained this to the woman and told her that the first time I called, I was told this would be corrected for me. She said, "Let me put you on hold and have our design department look at it." A few minutes later she came back and said that they had adjusted the placement of the logo and that I needed to confirm the design layout via email. I thanked her and then checked my email.
Upon reviewing my email, the design looked fine and I clicked the link to approve the order to go through to the printing process.
A couple days after I received confirmation that the order was being shipped, I was balancing my checking account and noticed I was charged for two orders.
So, again, I called. I explained the situation to customer support and she told me, "There is no one here who can place an order for you, so you must have placed two orders." I said, again, that I had only confirmed one order and she replied with, "Well. Who placed the other order, with our credit card then, not us?" I hung up on her and called back hoping to get someone else.
I explained that I had just called and whoever I spoke to was extremely rude and then I explained the situation again. She said the only one who answers the phone here is "me" after I got done explaining the part about having to call and having the "design department" fix the placement of the logo for me. She then said, "We don't have a design department and you placed the order. I am the only one who answers the phone on the weekends and I never told you we have a design department." I explained that never said she is the one who told me that and that I had called during to week, not the weekend, about the order to speak to someone. I explained that whoever I spoke to at that time had told me that the "design department" would fix the order and that is the only order that I confirmed placing. She said, "No one would have told you that and there is nothing we are going to do for you. You placed two orders." Again, I hung up the phone.
Now I'm out $200.
My first experience with Ooshirts was fantastic. They were very quick, the price was right and the service was smooth and most importantly, the product was exactly what I wanted. I ordered 25 shirts during that order. The second time I used them, it was equally as good and I ordered 148 shirts. I will recommend Ooshirts to the masses! Thanks Ooshirts!
Great experience. They helped me get what I wanted. It was wonderful
I had a wonderful experience with ooShirts!
I ordered one shirt. Shortly after I submitted my order, customer service contacted me by phone and by email to let me know that if I made my shirt a different way, I could save $8. I was amazed. They could have processed my order and I would have never known. But they didn't. And they applied that money back into my account.
I received my shirt in a timely manner and I absolutely love it! I like the style of shirt I picked and the print quality is great! I will definitely order from ooShirts again.
Improve the reception on your phone lines. I spoke twice with your customer service and, although all by questions were answered, the quality of the call was poor.
Awful company, horrible customer service! Save yourself the aggravation and money, and find a more reputable company. I wish I had researched reviews before I ordered from them. The majority of the online reviews are terrible.
AWFUL! They totally screwed up the color scheme on my shirts after I sent them multiple different values for the exact color. I called and they said they wouldn't let me talk with a manager and would basically have to "deal with it" because they wouldn't refund my money. Terrible terrible company.
I just ordered one shirt for my boy for Christmas. It couldn't have been easier. I designed the shirt with their program and received it a few days later. Couldn't have been easier.
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