5 Concourse Pkwy Ne, Atlanta, GA | Directions 3032833.916903 -84.354615
More or less the same – After a lot of claims about being so much better than Micros or Aloha, I have to say that this system is really exactly the same as Micros or Aloha. There is hardly a difference to be seen in the software. The hardware seems to be essentially the same thing. The software is good. Don't get me wrong. But I don't like it any more or less than Aloha, which is what the salesperson guaranteed. Also, they provide a 'generous' extension to a warranty for 5 years. When I pay this much for a POS system, I think I ought to be able to expect that it is going to last 5 years, without having to pay through the nose for an extended warranty. Sure, the warranty costs less than Aloha. But that just means that they are gouging me less than others. I think this is just a way to pick up extra bucks. I would recommend against all these extended warrantees. It is like a used car lot. I will give them credit, though, for having a good price. The system was - as promised - a lot less than Aloha. So, for that, I will give 3 stars. But expect the system to be virtually identical to the Alohas and Micros of the world. There is nothing earth shattering under the hood.
So far so good – We are a new customer. So I cannot speak to longevity like some of the reviews in this forum. But we have been very impressed by the features and the support that we have received, in the first few months. I definitely recommend this system to a small restaurant such as ours. I came from chain restaurants and our Nautilus system gave me everything i had in my chain job. We found the price to be very competitive. And I hope that the support, down the line, is as good as other people are saying.
Excellent System, Excellent Care – We are just completing our first year with a Nautilus system. I have only good things to say. Due to changes in partnership, we were probably a nightmare. But the Nautilus staff was responsive and helpful. The hardware has been flawless. Not even the slightest problem. We haven't come close to using all the software features, so I can't review them all. But what we have used is easy to understand. The price is hard to beat. Altogether a great system. We would definitely make the same decision, today, if we were buying POS.
Cutting Edge for an affordable price – We recently installed Nautilus Retail. We have one terminal, plus 3 tablet units for our floor salespeople. For 10 years, the back to school rush has been a nightmare. This year, it was a joy. We sold over 20% more clothing. And our customers were much more happy. The remote tablets have made a remarkable difference for our store. In fact, the only line at the register was people who were exchanging. I am very pleased. We got way more than we expected for a very low price.
Highly Recommended – We now have Nautilus in 8 restaurants, starting in 1999. Over that period, we have had our share of weird events and careless employees. But we were always taken care of. All of our hardware lasted at least 6 years. We are now up to almost 9 years on our third system. Talk about a return on investment! I would recommend the system to anyone - from a huge place to a hot dog stand.
Good on all counts – Features - very rich. A lot of things that we never thought of were included as standard.
Hardware - Very good. Our terminals take a huge beating. And we are right near the water. But they work just fine.
Support - This is the most important thing for me. And Nautilus has got to have the best support staff anywhere. They actually pick up the phone before I have to leave a voicemail. And they speak English as a native language.
Price - It was not the lowest price we considered. But it was not nearly as expensive as most. A good value, any way you look at it.
Worth Every Penny – We knew we needed POS. But we were not sure that we could afford POS. Then we found Nautilus and our salesman, Ken. He got us an excellent system, with top of the line HP hardware, for barely more than the clowns on eBay want. Ken guided me though the process. The system was very easy to learn and use. The system has kept every promise that Ken made. So, in any case, it is 2 years later. We are negotiating a second location. And we are spending more money with Nautilus. I can't say enough goof things about these guys.
I give Nautilus a thumbs up – The good: The hardware rocks. It is very fast and very durable. The software is easy to learn and use. It does everything we ask plus some. Phone support has been excellent.
The medium: We have only had the system for a year, and nothing has broken. So it is hard to gauge if the wonderful sounding warranty is great or not.
The bad: We have never met our salesman. This is the first time I have bought anything this large, and not even shaken hands with my salesman. We still bought. The system was thousands less expensive than the others. But it is weird to only talk to the guy on the phone, and in webinars.
The price is the best part – The best thing, to me, is that we got to trade an annoying salesperson for a couple of thousand dollars discount. This might not be for everybody. Our last POS salesman was around for 2 weeks. We didn't need him, but he was around. With HP, everything is done centrally. Their tech was great. The hardware is very good. The software has more features than we need. Though it does not have one - we ordering, that we would like. It was just a little weird not having the salesman around, like I am used to. But you can't beat the system, for the money.
Very Good System – Maybe my view on grading is different. We have had our Nautilus system for almost two years. We haven't had any problems. But I would not expect to have any problems. I do not see anything about this system that can define it from Aloha or Micros. All are virtually the same. All have exactly the same features. So, to me, this makes it average. I will say one thing. the price of Nautilus is a lot lower. if we were asked to grade prices, I would say that it is 5 stars. But in terms of hardware, software, and the people who install it, I say it is identical to Micros or Aloha.
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