Dallas >Wholesalers > Erecycler, LLC
11067 Petal St, Dallas, TX | Directions 7523832.883195 -96.690095
I have nothing but great things to say about eRecycler and their employees. Not only eRecycler but also their "store" called eExchange, I take all of my personal as well as business computers and laptops to them and the wonderful techs over at eExchange always fix it right up (They know me by name when I go in now)
Oh, and by the way...Debra no longer works there :)
F rated business by the BBB for a reason – I had purchased 3 POS systems and ever since the beginning, it's been a mess. I needed the units in a hurry and expressed this to them, so I provided my FedEx account number (on Monday) for them to ship with, next day shipping. I was not notified that they were unable to use my account for some reason until I had called to see if they shipped. I had then provided them labels, but the units did not ship out until Thursday. After paying $139 each for shipping, I received them on a Friday, I needed them on Tuesday.
When I received them, one of the units was DOA and another was missing the credit card swiper and had a fan that sounded like a helicopter was going to take off inside. Mind you, I did pay $139 to ship a DOA unit and then had to pay to ship the item back. I was told by Gabrielle that they usually don't take returns, but since I made a convincing case, they would this once.
After a week of troubleshooting a bad motherboard, I was returned a good unit, but it was not what I had purchased. I was given an inferior 700mhz processor when I had purchased a 1.2ghz model. When I called and spoke to a technician (Chris), I was told that it was impossible because they didn't have any that slow. I guess I was seeing things and had no clue what I was doing.
In trying to resolve these issues, I had called 8/17, 8/18, 8/30, 9/1, and 9/8 with finally no answer to my calls. Every other time I called I was told that they would get back to me ASAP, but I would receive no return calls.
In short, if you value your time and money, shop elsewhere as any endeavor with this company will surely be a waste of both. After calling the last time, Debra gets on the phone and tells me to never call again. Great customer service.
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