16140 City Walk, Sugar Land, TX | Directions 7747929.595563 -95.622731
Neighborhoods: Sugar Land Town Square
I called to make an appointment, but had to leave a message because the front desk receptionist did not answer. Eventually, I received a call back and made the appointment. I received two calls the day before my appointment and another one an hour before my appointment asking me to call them back to confirm my appointment. I have never had to call someone back to confirm an appointment, which I thought was ridiculous. When I did arrive to my appointment, the front desk receptionist was rude and told me she had been calling me to confirm that I would in fact make it. When I told her that I did call and no one answered, she acted very surprised. The facial was ok. Again, the lady giving me the facial told me that they had been calling me but had not been able to get a hold of me. I understand that appointments are very important, and that a lot of people make them and do not show up. However, I don't need three calls and to be reminded by the receptionist and the lady giving me the facial that they were calling me. It was very annoying. When I was leaving I asked the receptionist to leave a $20 tip. She said she had, and she also told me that they were paperless, so I did not have to sign anything. I thought that was pretty strange, so I asked her for a copy of my receipt. She said she would e-mail it to me. I was expecting a PDF of my receipt, but instead I received a 3 line email that said the amount that had been charged, an authorization number, and my card information. On top of all of that, the receptionist charged my credit card a $24 tip instead of a $20 tip. It's only $4, but that's stealing. Needless to say, I will never return to Facelogic again.
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