24-26 Grace Dr, Worthington, OH | Directions 4308540.100767 -83.009580
Neighborhoods: Dupre Heights
snobbish – The food is actually pretty good here. Stop reading if you like this place. The prices are high if you factor in the level of service. My girlfriend and I ate here twice. The first time we enjoyed our meal. The only minor problem is when we asked for more bread, the waitress forgot. Not a big deal so we gave them another chance. On the second visit again we asked for more bread. The waitress said in a very loud voice "If it were any other night we could but not tonight because we only have 6 biscuts left and there are 6 people who we know are coming in. I found this to be quite odd because if we came in with another couple would she have said I am sorry but I can only give you two biscuts because we only have 6 left and they have been reserved. She did offer us crackers but I refused. To add insult to injury a regular customer who sat next to us chimed in and said "I have half a biscut left if you want it." Are you kidding me? What kind of a jerk would ask if someone wants a half eaten biscut. Of course I refused. This sums up this restaurant. It has no class. The people who dine there, the waitress, and the management all have no class. I ended up saying to the jerk of a customer as he stood to leave, "Thanks for offering your bread, that was very kind of you" ( I was being sarcastic). He gave me an awkward bye and left. I lost my appetite and did not enjoy my meal at all. This has been my worst restaurant experience ever. This situation should never have happened especially if they know how to run a business. If the waitress handled the situation better, the jerk would not have offered me his half eaten biscut and the problem would have diffused. She could have said I am sorry but we are completely out of biscuts but to make it up to you, please accept a desert of your choice on the house. Problem solved and they would have had a happy customer who would even bring more friends to try. Instead they dropped the ball by trying to save a few pennies and ended up loosing future business. A few cents vs repeat business. Tough choice for them I guess. They need to take business 101 if they want to survive in this business. They need to train their wait staff to be more sensitive to a customer's needs. The management staff needs to be more proactive if a customer is not completely satisfied. He should go out of his way to make things right if a customer is not happy. This place has a long way to go if they want to charge $20-35 a plate. A better price range for this type of establishment would be around $14 to 28 to be competitive. This is a mom and pop restaurant trying to be a fancy smancy restaurant with quite the attitude. They would do well to drop the attitude and lower their prices and be who they really are.
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