1 Rocky Ridge Rd, Asheville, NC | Directions 2880635.534848 -82.604156
Mon. - Sun. 24 Hours
Moderately priced hotel chain offers a clean, consistent stay and complimentary breakfast. – In Short
Part of the Hilton hotel family, this chain caters to travelers by offering high-quality accommodations at mid-range rates. Amenities include complimentary in-room high-speed Internet access, coffeemakers, irons and portable lap desks. Coffee and tea are offered round-the-clock in the lobby, and a free breakfast buffet with items like muffins, eggs, sausage and fruit is served daily. Fax service is available at the front desk.
Rudest service in Asheville – I've stayed at a lot of Hampton Inn's and can honestly say this location is probably THE worst in customer service. The front desk employees were very short, curt and rude to the customers - not only myself but as a witness to another customer's experience. While checking in, a lady had came in with a reservation which they could not find. Understandably the customer was a bit upset and said she had a reservation number which she was told "we're full I can't give you something I don't have, you should have called us directly to confirm. We would have told you that you didn't have a room." Unbelievable!
Upon check in our "free hi speed internet service" was not working, when we called the front desk asking if they were having problems I was told "there's a guy on the net down here, it must be your computer.' No other offer for help or anything.
I will say the housekeepers were extremely nice and friendly. It seems it was only the front desk employees (four that I remember) that were lazy, rude and could use a training course in courtesy and hospitality. I will not be returning to this location. Ever.
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