Renton >Sierra Fish and Pets
601 South Grady Way, Renton, WA | Directions 9802747.471875 -122.211663
M-F 10am-8pm, Sa 10am-7pm, Su 11am-6pm
Don't expect help from the owner. . . . . – First time back in since it was The Fish Gallery. Was looking for a Betta and all of the supplies that go with; and saw the owner leaning up against the wall talking on the phone. I looked in all of the tanks several times but couldn't find one. I also looked around for the traditional tiny containers that you usually find them in, but again, no go. I ended up loitering around the live plants and food attempting to get his attention, so that when he finished his call, he could help me. He was on the phone for AT LEAST 45 MINUTES completely ignoring me, not even makingeye contact even though he was facing my direction. As soon as he finished, he vanished, never to be seen again. I gave up and found a really nice employee who showed me where the Bettas were, and checked over the choices I had made on supplies while waiting for the Jack-wagon owner to end his lengthy phone call. This kid was extremely helpful, polite and knowlegeable. Without employees like him, this place will go out of business in about a week. I'll go back again, but will have some really choice words for the owner should I see him (doubtful) again.
BusinessOwnerMyself – The customer service from the employee's is wonderful. They are very knowledgeable and nice - they even offered to carry my dog food out to the car for me. The OWNER on the other hand has horrible customer service, he is rude, looks unclean, unlocked the door but didn't bother to open it for the line of us waiting outside and appeared very stressed and the store hadn't even opened up yet.. Ya never get another first impression. Great store and I'm glad they are back in Renton- I'll only be dealing with the staff however..
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